Did Google Just Declare War on Amazon (Again)?
Pull up a chair, and get the popcorn out… We have yet another fierce scrap between two of the world’s biggest tech giants.
In the race to develop new technologies and innovations – and break into untapped, highly lucrative markets – such scuffles are common.
In August 2014, for example, Google (GOOGL) went public with “Project Wing” – a previously secretive project to develop a drone-delivery service.
The revelation was a shot across the bow of fellow tech juggernaut, Amazon (AMZN). Eight months earlier, CEO Jeff Bezos had appeared on 60 Minutes to announce Amazon’s own drone-delivery ambitions – Prime Air.
Well, if the latest rumors are true, the search giant is stirring up trouble again. This time, in a high-dollar market, worth up to $400 billion per year…
A Whole New Spin on “Google It”
Now, you’d think that Google’s latest venture would be another cool, high-tech offering like drones.
But instead, it’s rather low-tech… involving plumbers, electricians, and roofers.
There are increasing rumors that Google is preparing to expand its specialized search capabilities in order to connect consumers with local home service providers.
Currently, searches for things like plumbers only return links to local contractors’ websites or contact information. Then, consumers must navigate strategically placed advertisements, as well.
But Google’s new service will reportedly connect search users directly with contractors.
In other words, while a regular search just spits out a list of options and a few ads, Google will now act as a middleman and actually allow you to set up and schedule the service. In return, it’ll take a cut of the fee.
Again, this is all speculation. But keep in mind that in 2014, Google led a $100-million investment in home service company, Thumbtack. So it’s obviously interested in the home services market.
Sources say an official announcement is likely to come at Google’s annual advertiser summit in May.
Not even two weeks ago, Amazon launched a similar service, which allows customers to schedule home services after making purchases.
Dubbed Amazon Home Services, it was beta-tested in major cities – including Seattle, Los Angeles, and New York – as Amazon Local Services. Now it’s available in 41 states and 30 of the biggest metropolitan areas in the United States, according to Peter Faricy, Vice President for Amazon Marketplace.
Say, for example, you order a new sink. Amazon will hook you up with a plumber to install it. Or if you buy a new, 60” Samsung (SSNLF) LED TV, Amazon has a guy who can come mount it on the wall for you.
Amazon benefits by taking a cut (anywhere from 5% to 19%) of the service providers’ fee.
So why in the world are two of the biggest technology companies interested in such a low-tech, local opportunity?
It’s All About the Money… or Is It?
Although the home service market might consist of a lot of small ticket items – $150 to install a ceiling fan… $600 to clean out a chimney… they add up.
“It’s a huge market,” says Gartner analyst, Jason Daigler.
Indeed. Estimates peg the overall addressable market size at $250 billion to $400 billion.
To put that into perspective, the high end of the estimates is bigger than Google’s or Amazon’s current market cap!
So expanding into home services and capturing a meaningful market share could contribute substantial profits to the bottom line.
At the same time, home services represent a low-risk expansion opportunity for both companies.
As consumers, we clearly don’t like to go it alone when it comes to finding service providers.
Obviously, Amazon and Google believe they can do a better job of helping us. I tend to agree, given each company’s platforms, extensive reach, and the invaluable intelligence gleaned from a near-endless supply of data on consumer habits.
But it’s not going to come without challenges…
Wanted: A Critical Mass of Contractors
The home services market is extremely fragmented and localized. Think about it: Very few, if any, national chains exist for plumbers, electricians, roofers, etc.
It also lacks uniformity. Some handymen have nothing more than a truck and a sign. Meanwhile, some service companies boast fleets of trucks and technicians.
Local… fragmented… heterogeneous. Add it all up, and it requires a highly customized approach to succeed. And that inevitably cuts into margins.
Even more so when we throw in additional layers of complexity and due diligence, such as performing background checks (for example, Amazon has a full-time vetting team in Seattle) and providing a platform for reviews and consumer protections for bad service.
But, as I told CNBC’s Morgan Brennan in a recent interview, “If anyone can automate a seemingly daunting market via data, it’s Google.”
Above all, Google and Amazon need to get a critical mass of service providers on the system in order to make it a true benefit for consumers and a boon for shareholders.
But the tech behemoths’ move into home services isn’t simply another opportunity to make money, though…
Show Me the Money
The desire to “go local” serves a much higher purpose – expanding each company’s reach and entrenching their services into our everyday lives as much as possible.
And Rolling Stone thought Goldman Sachs (GS) was the vampire squid, “relentlessly jamming its blood funnel into anything that smells like money!”
Bottom line: By offering more services, Google and Amazon can keep us – and our hard-earned capital – from straying elsewhere on the web.
In the process, we’ll give both companies even better data to keep serving us even more services.
Talk about a domino effect.
And with an entire world of consumers to go after, it’s no wonder the two companies are squaring off again in what promises to be another fierce battle.
Ahead of the tape,