BlackBerry maker, Research In Motion, is facing the prospect of a compensation bill from network providers as it struggled for a fourth day with service glitches.
A spokesman for Britain’s Vodafone said the company is reviewing its options regarding compensation.
Spain’s Telefonica said on its website it would compensate customers, in line with Spanish law.
On Wednesday, Stephan Bates, managing director of RIM’s UK operations – where the problems were said to have originated – issued an apology.
“We fully understand the frustration our customers – they’re experiencing delays in the messaging and browsing service from BlackBerry. I’d like to take this opportunity to apologize to all those customers that are affected by this. We’re treating this as a critical issue within the business and we’re doing everything we can to restore the service back to the levels that we expect and our customers expect.”
The company says services are starting to improve in all affected regions, however, it cannot give an estimated time for the full recovery of services around the world.
The outages – and RIM’s sluggish response – have exacerbated frustration with the company’s leadership.
RIM’s shares have already tumbled more than 50% this year on a series of profit warnings and product missteps. It’s a sharp reversal of fortune for a company that once dominated the smartphone market.
Bottom line: BlackBerry maker, Research In Motion, could face calls for compensation from network providers after its first significant service disruption in two years.