Another black eye for BlackBerry – this time it’s a blackout across Europe, Africa, the Middle East and India.
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BlackBerry users in those parts of the world aren’t getting email and the company’s Messenger service is being impacted, as well.
In an email, device maker, Research In Motion, said, “We are investigating, and we apologize to our customers for any inconvenience caused whilst this is resolved.”
Customers on the streets of London were outraged and seemed to be unforgiving with mobile internet service also impacted.
<blockquote>”My BBM isn’t working. I tried to go on Facebook and that’s not working. I was in queue to get some lunch and I went onto the internet browser and that isn’t working, either. So the only thing that’s working is my text messages. So I pay $78 a month for a phone that doesn’t really work and can’t do anything more than a normal phone.”</blockquote>
This service disruption comes at a precarious time for parent company, RIM.
It has seen its stronghold on corporate email dwindle away as enterprise customers switch to the Apple iPhone. Not to mention, sales of its PlayBook tablet are disappointing and management is facing pressure.
Last month, RIM had to deal with a disruption of its Messenger service in the Americas.
And there’s talk of a breakup, management change, or a sale as shares of RIM have plummeted in recent weeks.
Bottom line: BlackBerry users in Europe, Africa, the Middle East and India are not getting email or BlackBerry messages due to a service disruption, the latest headache for device maker, Research In Motion.