Amazon Sabotages Its Own Black Friday Sales?



Comments (238)

  1. Lonnie Philpott says:

    Not much different at UPS. Every time I order something it seems there is a reason why it cannot be left at the house so a trip to the UPS office is in order and their lines and lack of caring is as bad or worse than USPS. I, for one, get better service from USPS.

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    V Paiva Reply:

    Not only is a trip to UPS as bad as USPS, but here where I live I have to travel to another city to the UPS terminal. There isn’t one in this city.

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    Heather Reply:

    My issue with the USPS delivery is that to fulfill their Amazon two day obligation they mark the package as delivered when they never even came to my house. Has happened at least ten times. This is hurting small business owners who use USPS and then have to eat the coast of the first order. I’ve called the post office before and I know they are lying about the delivery and I say that I will report it to the shipper and they just say “go ahead”. They have to scan a bar code on my mailbox for mail delivery. Not sure why they wouldn’t have to do that for packages. It’s a total scam.

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    Richard Reply:

    I agree! This has happened to me as well. I was definitely home early and awaiting my package in the room where a knock or doorbell would have definitely been heard.

    Screw them. My item was cheap. I’ll just not pick it up at all and they have send it back costing them more labor as I order my item from some place else. I don’t mind picking it up if they had actually come and missed me but they definitely lied in my case.

    Mike Reply:

    This has happened to me several times recently. Our post office here in Corpus Christi says they “attempted delivery” but I was home each time and the doorbell never rang. I have had to wait until Saturday, when I am not working, to drive up to the post office to pick up my package. They have lost a priority mailed package and certified letter as well in recent weeks. I ask for a manager and the are always conveniently unavailable and never return my calls. I am done with USPS, and if Amazon doesn’t begin to offer options other than USPS I will cancel my prime membership and be done with Amazon.

    WhyMeLord Reply:

    I can receive a package from China faster than I can a package sent one (small) town over.

    FWIW I can walk to that shipper’s location faster than USPS delivers.

    The problem has gotten so bad that on our purchase orders we advise vendors that any package shipped via USP is at their risk.

    USP tracking confirms the deliver two or three days BEFORE it is delivered.

    Complaints to Postal inspector are ignored.

    A letter to the Postmaster by name sent to the Washington Office the address was provided by my congress critter) was returned stamped “Addressee Unknown”

    david Reply:

    The barcode they scan on your mailbox has nothing to do with your deliver of mail. That is scanned to show where they are at a given time and would be scanned regardless of whether you had mail or not.

    I’m curious why you people have so many problems having Amazon packages not delivered. 99% of the packages that Amazon sends out are sent “carrier-leave if not response” meaning the packages should be left whether you’re home or not. I’d drop that on the post office next time you call. Leaving that isn’t even optional for the carrier.

    great grandma Reply:

    Two companies that I ordered on line from,one sent UPS,but had them delivered to the Post Office,the other sent Fed Ex,who they also delivered to the Post Office.I will not order from either of these companies again.Ask who will be delivering your package,but make sure you ask if that company will be making that delivery to your home.

    Mike Reply:

    Exactly right. This mostly happens for Sunday delivery. They simply will not deliver on Sunday. They lie about trying. I have been home and nothing was left on the door AND it was marked “LEAVE” which requires nothing else. Magically, the next business day they leave it at the door.

    Greg Brandeau Reply:

    I’m not sure if it is where I live (LA) or something else, but both USPS and UPS are terrific at leaving packages at my house that won’t fit in my mailbox and/or that need to be signed for. In addition, both UPS and USPS allow you to re-route your package or sign for your package on their websites.

    My experience with Amazon and USPS over the holidays has been fantastic! Same with UPS.

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    Andrew R. Reply:

    I live in Baton Rouge, LA. I have had the same experience. However, my friends and family do not. I think it depends on the letter carrier and their delivery schedule. My packages always come to my doorstep on time. I have relatives that have home security cameras. We have evidence of the letter carrier leaving a notice in their mailbox instead of attempting a delivery. As a result of this, they only choose the one day shipping on Amazon so that UPS or FedEx will make a successful delivery.

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    Dawn N Reply:

    I chose 1 day delivery, and it’s being shipped via USPS.

    JJthe DAGGER Reply:

    I don’t get this. I’m a carrier with the USPS and I would rather deliver a package then sit in front of your mailbox and fill out a slip for you to pick the package up at the USPS, haul your package around all day and then haul it back into the office. I really can’t comprehend why any carrier would do this when most days you barely have any room to move. I question the validity of your responses. Think about what I just wrote because this leaving notices and hauling a full truck of parcels back to unload at the local USPS doesn’t sound realistic. I think most of you just have an ax to grind and decided to talk out of your rears.

    steven Reply:

    I work for the USPS and we are instructed to leave parcels at the doorstep unless it’s not considered safe or bad weather

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    Charlene Reply:

    Well, you don’t work for every state now do you! People are not going to find the time to come on here and make a crazy remarks for the fun of it. I have been a amazon customer since 2000 and postal service has slacked off for about a year now in my area. I don’t get my packages left on my premises even though its secured and of course I am the one who is placing the order so I am fully aware that I would not be home to receive it. People do work and that was the benefit for becoming a prime member in the first place and be able to enjoy the 3 day delivery. Even now requesting redelivery attempts are not made until after my 3 requests on the USPS website. I don’t see the logic is wasting gas to come all the way to my home just to go back and dump it at the post office. If this is the method that supervisors are telling their workers to get people to come into the Post office then its a dumb idea. I can have a tiny amazon package that has a scented oil in the box go back to the post office! It’s ludicrous.

    Sm Reply:

    Same here. Been with USPS for a year. Its a total pain in the a$$ to bring parcels back with me. The only way I do is if the business is closed or it’s a signature confirmation and they weren’t home.

    RachelK Reply:

    The issues we have with nondelivery are that the carrier doesn’t even bring the packages, because my spouse has met him at the mailbox while he was filling out the slip and my spouse asked where the package was and the carrier responded that he left it back at the post office.
    We’ve also had A LOT of packages stolen, even spoke with an 1811 who said they are aware there are a lot of thefts going on and there is an active investigation (in other words, tough luck to us.)
    As I type this, I’ve had a puppet that I ordered for my play therapy kit marked as delivered, and it never was. Sadly, most of what disappears through the Houston Street office is toys (both sending and receiving.) and identification (My husband was notified that his DL was being used by someone else, the DL that disappeared at the Houston St office 3x.)
    I will probably order my books and play therapy stuff through other sellers that use UPS or Fed Ex. My Amazon Prime account though, I may just not renew because we never use it like netflix, and with everything going through USPS (meaning I may not get everything) it’s not worth the money.

    Joe Reply:

    I’m on hold with UPS right now and Amazon and I are begging them to allow store pick-up as I won’t be home to sign for the package. Instead of working with Amazon to fulfill MY request, this is supposed to be about me I thought, UPS is insistent they most uphold the terms of their contract with Amazon though we are requesting flexibility to fulfill my request. I guess it’s more important that the contract, which I’m not party to, be upheld despite Amazon’s request then the sale be completed. I thought “the market” was about responsiveness to customer needs?

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    Terry Lamb Reply:

    I think this author has been smoking something! Here it is, MLK day and the USPS just 2 packages at my front door. I get excellent delivery service no matter how they ship my order so go boycott all you want!

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    Numnutz2005 Reply:

    Thats imposible dude….usps delivers NO packages on MLK day so if your going to lie at least make sense. Their holiday schedule is posted on their site too.

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    Mike Reply:

    I work for USPS. We worked MLK day. Amazon packages go 365 except christmas and thanksgiving. Whether we deliver mail or not that day, Amazon goes.

    Paul Reply:

    its Columbus day, my carrier just made a delivery from amazon, spoke with carrier, she told they are required to deliver all amazon packages, my regular mail was not delivered today

    William Doores Reply:

    Speak for yourself Mike. I can’t get a package delivered by the Post Office. I think it is mainly because my carrier is too lazy or too stupid to do his job. I NEVER use the Post Office to mail a package. Some of them couldn’t pour piss out of a boot.

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    Jo Reply:

    You don’t know what you are talking about, William Doores. Calling a carrier lazy or stupid…? Grow up a-hole…

    Noah Reply:

    My thing is if I wanted to go out and get something I purchased on amazon I would’ve just gone to the store. What I see is packages going straight to the post office for pickup so I can sign for them here as if I couldn’t do that if the mail man brought it here anyway.

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    Mego Reply:

    I am a Seattleite that is fed up with this “deal with the devil” Amazon has made with USPS. Amazon’s poor choice of shipping results in many lost hours & frustration to me, the customer. As a business owner, the hours I spend tracking down shipments, calling their customer service for refunds, not to mention the time I spent researching and ordering the items I chose to begin with – makes AMAZON the most COSTLY PLACE for me to spend money anymore.

    USPS will not even get out of their truck to walk a package to your front door. Nor do I have an option of choosing a delivery method that is reliable for me, the CUSTOMER. I just spent 45 minutes on the phone to cancel almost $700 worth of merchandise I purchased within the last couple of days. I received that same text message everyone else is talking about here:
    “Delivery Attempted: We were not able to deliver your Amazon package with Fujitsu ScanSnap IX 500 Scanner and 4 other items. We’ll try again tomorrow. Then it leaves tracking information.”

    When I log into my account it says I need to look for the Notice left on my door for further instructions. No Notice. Why? Because they didn’t even bother to get their lazy you-know-whats out of the truck to walk to the door. I have been waiting since 8:00 this morning and it is now 3:50 pm (PST) Nobody even ‘attempted’ to deliver and they couldn’t care less about the time Amazon’s customer’s waste away from work or other important parts of their lives as AMAZON & USPS continue to disappoint again and again.

    For condominiums (aka multifamily housing) USPS will only drop everything off at an office location on site wherein it is immediately lost, broken or only open during business hours – which are the same hours everyone else is at work!

    This is ridiculously frustrating and absolutely NOT “Customer-centric.” I used to have a lot of respect for Jeff Bezos and his philosophy to build a business by creating it from the customer point of view. Obviously he hasn’t googled his own shipping problems for quite a few years as rants about this same issue go back for years.

    This is nothing new and Amazon stands silent on the issue IGNORING THEIR CUSTOMERS. There are plenty of alternatives and AMAZON PRIME isn’t really worth much without the 2-day shipping guarantee.

    Buying from e-bay or a MULTITUDE of other online retail stores not to mention just walking into a local store is so much less frustrating and much more satisfying for my overall customer experience.

    Shame on you Amazon. This Seattleite is taking her business elsewhere from now on. You owe your customers a public apology for this fiasco.

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    Jen Reply:

    Amazon bans you permanently from buying on their website if you complain or return items as well! Their attitude is basically you take what we give you regardless of what the terms were when you ordered, or you can stick it you-know-where. Customer-centric – haha what a joke!

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    Bmack Reply:

    I work at a post office in Youngstown, Ohio and I ALWAYS choose UPS or FedEx when I have the option. I told my Postal manager that 2 Amazon Prime packages were not delivered. He just laughed!

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    Frank Reply:

    I don’t care how my items come ups or fed ex I just prefer not the postal service. The idiots that deliver my mail can’t read. On this route we have yelled for years about wrong house number or wrong street on the mail. For some reason they can’t read the whole address when you call to complain all you get is we got a new carrier again since this walking house to house is too hard for one to stay on the route. I can’t even tell you how many deliveries have been lost both that I know about and never knew. I try to get everything shipped ups instead of USPS at least I know they will deliver it. If I ship something out I have to go to the post office and pay the extra signature required just to make sure it goes to the right place. I laugh every time I see those commercials about the USPS dedication to your mail. I understand there may be mistakes once on awhile but this happens every week for over 3 years now.

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    K. Miehl Reply:

    I have lost 2 packeages for my Christmas orders within 2 weeks !!!! This has never happened to me before, with Amazon using UPS for delivery. This is Frustrating and Unbelieveable !!!! >:(

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    Vinny d Reply:

    Placed order on Amazon. Product coming from Vegas to Connecticut
    USPS said delivery Febuary 11. Was sent feb 8. Just got email it’s in California. I’m dropping Amazon

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  2. Dr. Clark says:

    I’ve noticed a few other things. Packages are being sent through FedEx and when the package reaches the nearest city they are given to the USPS adding 3 more days to the shipping. In addition, if a product doesn’t work, the customer has to pay for return shipping and the customer is charged for the original shipping on top of it. Therefore, I ended up paying $8 for a product I don’t have.

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    Veronica E Lowe Reply:

    that handoff only occurs when you use free super saver shipping. this article is about amazon prime.

    that said, however, I’ve had no problem with either one being left at the door. and have always received any packages with guaranteed delivery dates, on that date.

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    Namma Reply:

    That’s not true. I’ve been a Prime member for three years and the last seven month have been horrendous in getting a package delivered. One even was labeled Parcel Post even though I have never changed my default Prime Membership shipping method of 2 days. My last order was sent UPS Ground.

    Amazon is experimenting, however, they fail in that there is NO feedback and no way for the customer to insist on not using certain methods such as SurePost, SmartPost, etc., etc. WE, the customer, KNOW our delivery carriers strengths and weaknesses and Amazon DOES NOT. Nor is there a direct mechanism in place for Amazon to collect customer feedback about shipping and take the no doubt thousands of complaints up with their “shipping partners” as being violations of the contract, IF they included this in the contract. Hopefully they aren’t that stupid.

    If this continues I will quit Prime. There’s no point to it since the offerings on the remainder of Prime seem to fit a much younger demographic and are not to my taste.

    Businesses NEED to remember that they NEED the customer more than the customer needs them. If you doubt this simply search – DIY – and see the resurgence in making things on your own cutting out the merchant and the delivery nightmare that many have resorted to. 543 millions results are about what you will get.

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    Andrew R. Reply:

    I completely agree. I don’t understand why the customer can’t be given the option to choose the shipping carrier as opposed to the delivery time. All three carriers are more than willing to negotiate and Amazon already has a built in shipping calculator. I wish Amazon would have the options laid out plain and simple, instead of letting the system or seller choose one by default. Example:

    What Amazon Currently Has:
    1 Day Shipping- $3.99 (Guaranteed by March 14, 2015)
    2 Day Shipping- FREE (Guaranteed by March 15, 2015)
    Standard Shipping – FREE (Guaranteed by March 20, 2015)

    What I Would Like:
    UPS Next Day Air- $4.99 (Guaranteed by March 14, 2015)
    FedEx Standard Overnight- $3.99 (Guaranteed by March 14, 2015)
    USPS Priority Mail Express- $3.99 (Guaranteed by March 14/15, 2015 depending on location)
    UPS 2nd Day Air- FREE
    FedEx 2Day- FREE
    USPS Priority Mail 2/3 Day- FREE
    UPS Ground- FREE
    FedEx Home Delivery- FREE
    USPS Parcel Select- FREE, $1 Back on Prime Membership Cost

    This way the customer has the option of choosing the delivery time AND shipping carrier.

    David Reply:

    Are you high? You can’t understand because your clueless of what the actual cost of shipping is, that’s made abundantly clear with this
    UPS Next Day Air- $4.99 (Guaranteed by March 14, 2015)
    FedEx Standard Overnight- $3.99 (Guaranteed by March 14, 2015)
    USPS Priority Mail Express- $3.99 (Guaranteed by March 14/15, 2015 depending on location)
    USPS offers flat rate boxes at 44$ But you somehow think your 99 bucks means that amazon should eat 40 bucks.

    Mego Reply:

    Well said, Namma

    Tim Reply:

    I agree. Amazon should allow the customer to choose the method – company, speed and cost – of shipping items they want. If you like priority mail, choose USPS, if you like UPS or FEDEX choose them. The company’s shipping matrix is broken.

    Steven Palmer Reply:

    Just purchased 2 separate items. I used Amazon.com credit card, then it says use the free 2 day since I have prime. Dec 1. it says 2 day, plus I checked weekends are good, too. Friday gets here, no package. Then it is changed to Sunday. They apparently kept driving from central California, past Albany, Oregon another 1.5 hours to Portland. Then took the package all the way back to Albany, close to where I live. I gave them both my Box number and my physical address to make sure I get it. What could go wrong? They locked up my package in Albany and changed it to Dec 8. Now my 2 day delivery is locked up 20 minute from me and will be one week late. Screw Amazon, screw UPS! Screw Amazon credit card. I don’t need them. I have 50 CC’s, others with zero balance. Shove Amazon prime! 15 years of doing business with Amazon, and it just goes downhill.

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    Karen Reply:

    I worked for UPS for 27 years and recently retired. I can pretty much guarantee that UPS is not losing Amazon. What is happening is UPS and FedEx is contracting with the post office to pick up these packages in bulk from the shipper like Amazon, deliver to the post office and pay $1.00 for each package delivered that can be put in a mailbox. If an address is scanned in the UPS system like a large box that won’t fit in a mailbox and a smaller package is going to same address they are delivered by UPS, but if a small package is the only one going to that address it will be taken to post office for delivery. As drivers we didn’t like this because it held up the package for a day and customers couldn’t understand why it said UPS was delivering but it came by USPS. We could never understand how this could be profitable but I can guarantee that if it wasn’t UPS wouldn’t do it. Hopefully I have cleared up some of this but I may have made it more confusing.

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    Joe Reply:

    That is completely right. UPS takes packages to almost every post office every day. They give USPS packages that are not cost effective for their delivery person to deliver.

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    i hate people Reply:

    No, you guys are dead wrong. I work at USPS, and Amazon made a deal with USPS to allow them to deliver their packages on Sundays. FedEx, UPS, and most carrier companies don’t deliver on Sunday but the post office do now. This is a contract between USPS and Amazon, and it has absolutely nothing to do with UPS and FedEx, and they are losing out in the end.

  3. Tom says:

    Maybe you order things too small. I ordered from Amazon just last week, and UPS delivered yesterday to me. However, much of what FedEx has been charged with delivering by sellers has been coming the final step via USPS. Almost everything that has FedEx charges, USPS delivers to me.

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  4. Dennis Rogers says:

    Amazon prime is slow delivering some packages such as book up to a week and a half, I recently recieved an email thanking me for purchasing a program on amazon fire tv which I did not want when I tried to cancel the order I was informed it would cost $35.00 for something I did not order. Amazon and I do not do business at this time.

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    John Reply:

    This the worse service I’ve ever had ordering from anyone. I order some compression shirts which I didn’t know coming from Korea , still in route two weeks later and was told I have 31 more days to wait. when ask for my refund I told when I get my stuff back you get your money back. which I’m sure will take 2 more months are longer. Make sure you read delivery date. Not shipping date.

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  5. Kodster says:

    I don’t have any problem with Amazon… I’m a Prime member, and I specifically choose a street shipping address in order to get the expedited, guaranteed shipping of 2-days, because I have a PO Box, as well, and that’s my billing address. I’m REQUIRED to have a PO Box in the town I live in, since I live within the city limits. The only issue I have is with FedEx… if they do SmartPost (deliver to the post office, who in turn delivers to me), I don’t have any issues… however, if they are required to deliver directly to my home? Forget it. If I’m lucky, I’ll see the package a week later than it was supposed to be guaranteed to be delivered. UPS… no problems, right on time, and as expected.

    Point is, we ALL have issues with the delivery systems that Amazon contracts with. Until people get it in their heads that they, as well as we, are customers of each other, and should treat each accordingly (that Golden Rule… treat others as you would want to be treated yourself), nothing is going to change.

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  6. Ben Ther says:

    I applaud Amazon for going with USPS. I am much more likely to purchase more from them because of it. And returns that you have to pay for is totally reimbursed. You’re not out anything. This is one area that could use some tweaking. It is aggravating to have to return something at your own expense but you don’t lose out in the end. Get over it, Floyd Brown. What this really is is right wing propaganda. I prefer USPS over any other shipper.

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    D Reply:

    That doesnt work for everyone and some areas, including mine, have a terrible USPS system and no matter what I do, nothing changes.

    When Amazon shipped with UPS, everything was FINE. Now the problems are starting…Having to go to pick up my packages at the local PO. Missing packages that say delivered but end up being, you guessed it, at the local PO, etc…Never once did I have a problem with UPS.

    It has nothing to do with “right wing”. Whatever that is supposed to mean.

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    William Doores Reply:

    I’ve had the same problem. Post Office sucks!

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    Vera C Reply:

    YUP this has happened to my boyfriend. He ordered from Amazon and paid extra for next day shipping. The tracking showed delivered but there’s NOTHING. It also happened when my friend bought me a hardrive through Amazon with expedited shipping and tracking showed that it was delivered but there was absolutely NOTHING in my mailbox nor anything at front door, porch, ANYWHERE! ! And OF COURSE it just happened to me again! Tracking said that it was delivered Monday july 13,2015. And I haven’t seen my package ANYWHERE nor was there even any notices left for me!! I think that the mail lady here COULD POSSIBLY be stealing the amazon packages. Or she’s just so much in a hurry that she could have placed it with one of my neighbors packages.
    I’ve seen her scanning A LOT of packages ALL ONE AFTER ANOTHER and not put them in the mailbox after each scan. (I was tanning at the pool, mailboxes for our apartment complex is in clear view from the pool). I’ve received my neighbors packages with my packages SOOOOO many times before. I have the courtesy to just hand deliver them to the correct address (knocking at my neighbor’s door, if they aren’t home then I leave it at their front door) . That’s not my job to do that. But I do that only because I KNOW how it feels to lose a package. .. the USPS here in La Verne Had no phone number to call and complain to. No 800 number …nothing.. and the people at the post office don’t even bother to check. When my boyfriend went in there to try to pick up his package that was never delivered, the lady told him to come back later so that she has time to look for it. He came back a few hours later and she said she didn’t get to check yet. He asked her to please go and check, all she did was walk in the doors and walked right back out and said she couldn’t find it…. it’s like WTF??!! YOU DIDN’T EVEN BOTHER LOOKING AROUND AND DIDN’T ACTUALLY CHECK ALL YOU DID WAS WALK IN AND RIGHT BACK OUT OF THE DOORS!! … no manager was available to complain to. .. USPS F***ING SUCKS! ! AND IS ALWAYS LOSING PACKAGES! !! ANY PACKAGES THROUGH UPS IS ALWAYS on time and I’d any delays.. you would know. .. customers are always able to know where their packages are with UPS. … I’M SO SICK OF LOSING PACKAGES THAT ARE BOUGHT THOUGH AMAZON!! It almost seems like a scam. Especially when you have paid extra for expedited shipping! And suddenly never receive it but tracking shows delivered! ! Soooo shady!!

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    NotRightWing Reply:

    Why would this be “right wing propoganda” and why do you prefer USPS get the business? THAT sounds like liberal ideology to me. Allow me to clarify.. The US Post Office is NOT a government agency. they are quasi govermental. That means they skirt federal taxes (oops, liberals should be groaning). UPS and FedEx pay enormous amounts of federal taxes (yay!). So please help me understand your glee over an inferior service handling packages?

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    Ron Reply:

    I’m a liberal and I despise USPS. I’ve already complained to Amazon about the decline in service since they dumped UPS and switched to USPS. Postal carriers are the worst. FedEx and UPS employees are far better and give far better service. And it has nothing to do with political ideology. Remember, the postal service was “privatized” years ago.

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    scott Reply:

    That never happened…

    Robbie Reply:

    I have to agree with Floyd Brown. I am disabled and cannot get to the mailbox every day. I used to enjoy getting everything delivered to my front door. Now I have to deal with a crammed mailbox and trips to the post office to collect packages that cannot fit in the mailbox. I have been a huge customer of Amazon Prime since it was initiated but if these USPS deliveries continue, I will be canceling it.

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  7. MARK says:

    My experience is that if it doesn’t fit in the mailbox, it’s either rubber-banned to the front of it, or left on the doorstep.

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    Robbie Reply:

    That is not my experience. USPS hold packages at the post office in my area.

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  8. joel says:

    Another problem with Amazon is that there is always a minimum $4 shipping charge (and state tax). You can usually get the same item on Ebay for basically the same price with no shipping charges and tax free.

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    Veronica E Lowe Reply:

    it’s not tax free just because you weren’t charged tax when you bought it. your state still charges you that tax, they just count on you to pay it yourself. which you’re not doing. you’re not getting it tax free, you’re dodging taxes.

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  9. Rand A. Martin says:

    I have been employed at the USPS since 1974. I always leave packages at the door. The only exception is inclement weather (I leave my personal cell number so a customer can call me for a re-delivery the next day) or someone has requested that the package not be left. If you want your packages left at the door, simply go to USPS.com and request that the carrier leave the package. Now that isn’t so hard, is it?

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    Kit Reply:

    Rand you can suck it. The post office does not follow instructions. They should go out of business.

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    Windy Reply:

    My mom and dad both work at the post office. My delivery man rams my Amazon packages into my mail box, and I have extreme difficulty getting them out. The door is also left wide open because the package is hanging out four inches or more. I can send you a picture of this. It infuriates my mom who takes the extra time to put a package on the front porch (which I have). My mail man is lazy. Yes, we have reported him twice, and he still does not care.

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    Jeff Reply:

    I’ve gone to my local post office a number of times — to request that my letter carrier manage to deliver my packages and other mail to me, instead of my neighbors. I’d also prefer that my neighbors’ mail not end up in my mailbox. Lately I’ve come to think of myself as an unpaid USPS employee, who has taken on the job of re-delivering packages mis-delivered by my carrier. This, despite having mailbox at my curb with two-inch-high letters with my street number. UPS messes up, too, just not as often.

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    Hon Kevin Madison Reply:

    Rand, we are not complaining about PROFESSIONAL POSTAL CARRIERS (1 in a 10), the lazy carriers and contract carriers who just stuff the attempted delivery slip in our mailboxes and don’t even attempt a delivery to our residence!! It is maddening. Our previous carrier was AWESOME and he was so frustrated with USPS he quit after a decade of working for USPS. It must be maddening absolutely maddening for good carriers like you to have your reputations tarnished by the lazy idiotic carriers who don’t care. God Bless You!

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  10. Frederic Hilnbrand says:

    I have never had a problem getting my orders from Amazon. EVER!! The last package that was ordered last 11/18/14 arrived on 11/23/14. Their prices can not be beat by Wal-Mart or anyone else. So as far as I am concerned I have NO problems and usually my shipping is free. I do not see a reason not to continue to do business with them. Maybe what you are ordering is something that they do not stock and has to come from someone else. If and when I have a problem then at that time I will contact them and see what they do.

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  11. Luke says:

    Fantastic. UPS has one of the worst services. On Monday I ordered a product from Amazon at around 1:00pm. I was expecting a two-day delivery (I’m a Prime customer). Guess what? The package came next day at around 5:00pm. Since USPS workers can access apartment buildings they can reach your apartment directly. This a problem for FedEx and UPS. The difference is that FedEx does allow you to pick up your package after certain hours. Good luck doing this with UPS. Overall, I’m glad that Amazon is not using UPS anymore.

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  12. THE POSTMAN says:

    Mr. Brown you can calm your nerves. The USPS has instructions (at least in south east Texas) to leave any Amazon package at the customers door, no matter what. So if you have the type of address where the postman has access to your front door, the package will be left. Have you communicated with your postman? Simple, DIRECT communication with your postman goes a long way to getting those Amazon packages delivered right.

    [Reply]

    LINDA Reply:

    Hey Postman, how can I get my mailman to deliver? My Amazon Prime membership now gets me Delivery notices that show delivered but no package. Then if I go to the USPS site it says left at mailbox, which is on a main state highway. The new carrier I have can’t even close the door on the mailbox let alone bring something to my porch like the old carrier did.

    [Reply]

    Windy Reply:

    My post man does the same thing!! He is so lazy. He stuffs a package in my mail box that I have difficulty removing. The door will also not close because the package is too big and sticks four inches or more out. I have reported him twice with no luck.

    [Reply]

  13. Jonathan says:

    What is your source for Amazon dropping UPS? I too received a package from Amazon prime via UPS. A light weight package too 2.5lbs.

    [Reply]

  14. Poloko says:

    I have been more than thrilled with the service USPS provides with my parcels ordered on Amazon. Never had to make a trip to the post office and most packages arrive within 2 days. My Amazon orders have increased 100% since USPS began delivering them. If your packages go back to the dead letter room at the post office then you have a problem with your post office not USPS as a whole.

    [Reply]

    William Doores Reply:

    I think many of the positive responses are being made by Post Office employees. Some of them just out and out lie like saying the package was delivered when it was not. It’s no wonder they are going broke. Good riddance. By the way, don’t tell me to call their supervisor, they don’t answer their phone.

    [Reply]

  15. Robert Pierce says:

    My amazon packages shipped via USPS were at my door next to others that came UPS. Overall I’ve had more issues with fed-ex and UPS shipments than USPS. I also recall UPS and Fed-ex failing amazon last Christmas while USPS met the demand.

    [Reply]

  16. Constitutionalist says:

    I was happy to see this article and that somebody else loathes what Amazon has done. I used Amazon frequently and have been shopping elsewhere now as the delivery time, with their free shipping and use of the USPS, deliveries are usually about 8 days now to my rural address. With UPS, it was 4 to 5 days which is ok to me.

    [Reply]

  17. jen jen says:

    I boycotted Amazon because they support the big government Democratic party.

    [Reply]

  18. kenneth says:

    I not sure what is going on with the usps in your city, but the usps is has been delivering most of my amazon purchase for a while now. They always leave the oversized packages on my door step. I also receive my package before ups would deliver them since ups doesn’t come by until after 7pm most nights. This is great news for me that the bulk of shipping will be carried out by usps.

    [Reply]

  19. Tom says:

    Mr. Brown: sounds like your typical USPS hating republican. Keep up the good work making USPS look bad when their hands are tied because of brilliant legislation by your fellow republicans.

    [Reply]

  20. Jeff W says:

    I don’t know who the author of this piece is but his bias against the USPS is pretty obvious. Also, he is completely wrong about how USPS delivers.

    I have worked at the USPS for 20 years , the last 8 have been in a branch office. I see Amazon packages everyday, brought to us from both fed ex and UPS for last mile delivery. On average between both carriers about 500-600 parcels a day, many more right now. I am also a loyal amazon prime customer, and have been for more than 5 years. Gotten many things from them as well.

    First of all, UPS still delivers Amazon. It does depend on size since UPS started doing dimensional pricing. If it is small, they will probably not deliver. But in some cases they do. I see people everyday come in our PO, complain about our price and say they are going to UPS. They always come back.
    As far as your package delivery, we leave parcels at places all the time! I have no idea where you live, but unless it is in a place where the carrier think it is unsafe, they will leave that parcel. If they don’t call and complain. Personally I would rather have someone who cares about my security than just leaving it and going. Also, sign the notice left for you and they will received. Happens all the time.

    This is really another case of some anti federal government idiot who thinks life would be better and his prices lower if we did not exist. We are the only ones that will deliver to every address. That is why the others drop off to us…they can’t deliver to certain places and keep costs down. If we weren’t around, you would be paying through the nose or driving to a centralized pick up point for your parcels. And as far as waiting at the PO for stuff, management has cut our staffing back so much that we cannot keep our unit fully staffed. That is a whole different issue that I would love to discuss with this moron.

    Bottom line, we do it right and it most cases cheaper. If he has problems I dare say they are of his own creation. This article was a biased piece of untruths and blather.

    [Reply]

    Ron W Reply:

    Jeff says they do it cheaper than fed-ex or ups. What about the Billions of dollars the post office lose each year. If they had to make a profit like private business does to stay in business. These billion dollar losses have to be paid sooner or later by the tax payers. The USPS would be higher than private services if they had to recoup their cost of doing business and having taxpayers pay.

    [Reply]

    Brian Reply:

    Usps does not receive any taxpayer money. Do your homework before you say stupid things. Since 2006, the Post Office has been legally required to pre-fund health benefits for future retirees at a cost of around $5.5 billion a year. The only business or branch of the government forced to do this. And none of the is taxpayer money.

    [Reply]

    Chas Reply:

    Going with USPS major mistake, at least in my area. Prime 2 day takes 3 to 5 days using USPS. I’ve had a number of packages that “track your package” says it will be delivered by such and such day by 8pm, no way USPS delivers that late. Tracking say delivery attempted- couldn’t leave unattended. In variably the package appears the next day in or on my mail box which several hundred feet from my house next to a major expressway. A Macbook Air was left “unattended” on top of mail box in the rain. Found it before water had reached the laptop. Waiting today for package tracking says will be delivered by 8pm today, BS, won’t see it till Monday.

    [Reply]

    Chaupt Reply:

    If the box is say 40-50lbs, USPS has either left if in the middle of my driveway so I have to get out of my car to remove it, or they put an “attempted delivery” notice in my mailbox and make me drive out of my way to go get it after standing in line to turn in the slip and waiting for them to find where the box was stashed and then get a dolly to roll it out to me. Amazon! This is not acceptable. And, yes, I have had the trouble of them smashing items that don’t really fit into the mailbox too! Had to actually cut one apart piece by piece to get at the item inside!!

    [Reply]

    Robbie Reply:

    I don’t know if it’s regional or not, but the USPS carrier for my area will not leave any packages at the front door. If it won’t fit in the mailbox, it goes back to the post office.

    I am disabled and cannot get to the mailbox every day. Things were much better for me when Amazon used UPS and I could get everything delivered to the front door.

    [Reply]

    Dan Reply:

    I don’t have an issue with my carrier, but the USPS has gotten so slow in my area, its plain ridiculous. It takes 7 days for a letter to get from Florida to Maine. Packages that use the USPS take 3-5 days longer than with UPS/FEDEX. Why does it take 2 days for a package to be delivered by my local postman? They tell me it’s because Amazon and some other stores use palletized shipping. It’s great if you are served by a post office serving thousands, but the rural post offices get the stuff when UPS/FEDEX feels like dropping off a pallet. Small PO’s may not get a pallet every day. It’s all about saving money, and I understand, but deliver that slow should be much cheaper than regular FEDEX or UPS.

    [Reply]

  21. Jenna says:

    I completely disagree!! It really depends on what you have ordered. I love Amazon like you do. And my brother has an Amazon prime membership as well. I have seen Amazon deliveries coming from UPS as well. I agree USPS delivers most of them BUT I can never blame them for poor service. Most of the times, my package is left at my front porch (behind a pillar) and my area has low theft rate (central CA). And in case the USPS employee takes it along, I do not encounter long lines- cause I know the USPS office opens at 8am when there will be no one there. If I am expecting a delivery today and I am too lazy to get it from the post office, then I’ll be sure to open my door when the postman rings my doorbell. I think Amazon is amazing as usual. Local post offices are closer to homes for a reason. And if they are really that FAR, and the lines are really that long 24/7, then shop at Walmart. 😉

    [Reply]

  22. Dwiniger says:

    So true. Waiting on a watch now. Lost tracking of the item after 3 days when it went to Ohio by mistake. I paid for Prime.
    Item only needed to ship less than 100 miles from origin to my house. Instead it left the state and nobody knows why or can tell me when to expect delivery. Amazon Prime? USPS? What a waste. Amazon literally laughed at me when I called them. They said to reorder another one. Brilliant advice! Defines insanity right???

    [Reply]

  23. Steve says:

    Normal people would just get on the internet at USPS.com and set up a new deliver date, or just call the toll free number to get the item redelivered. Floyd Brown isn’t the brightest light shining…

    [Reply]

  24. Robert says:

    This article is absolutely stupid. Anyone can simply call the phone number on back of USPS notice and request a new delivery date or just sign the back and write in when you want your package brought back out, it has a section for that on back if you read the notice then simply put in your mailbox and flip up your flag and they bring it back out on day you request. No lines, No fuss…..I love that Amazon uses USPS now. I seem to get my stuff even faster now.

    [Reply]

  25. Annette says:

    Starting with Floyd Brown, some of these comments are way off. The USPS does not return the amazon packages that do not fit in your box. As a matter of fact, carriers have specific instruction to leave the package at the door step even if no response at the door. Also, as for the FedEx packages that USPS delivers, it may take FedEx a week to ship to USPS; however carriers are required to deliver no later than next day. Track your shipment on the internet and you’ll see exactly what I’m saying. Stop trash talking, particularly when you obviously do not know what you’re talking about. Facts First!

    [Reply]

    Shannon Reply:

    Untrue, they WILL claim it doesn’t fit in the box. I was supposed to receive a package today but did not. The tracking shows a notice was left that it was undeliverable due to being too large for the box OR that my box was too full. My box was empty of anything, including a notice of any sort. The Amazon customer service guy told me on his end it showed USPS would deliver tomorrow. Everything the author complains about in this post, I have experienced. I am also fed up with Amazon Prime due solely to their use of our horrible local USPS.

    [Reply]

  26. Amy says:

    I disagree with the post. I have been using Amazon like you from just about the beginning and yes I have noticed that USPS delivers a lot more, BUT I have never had a problem with packages left by my door or somewhere on my porch if it doesn’t fit. NOT once have I had to go to the post office to pick up.

    [Reply]

    Lenny Reply:

    Wrong! USPS leaves a little notification in my mail box stating that I need to pick up the package. I have to leave work early to stand in line at the Post Office. More than six times so far since October of this year.

    It’s pure laziness. UPS and Fedex ALWAYS delivered to my door. like most, I’m at work during the day when deliveries are suppose to be made. Complaining to my local Post Office hasn’t helped.

    Coming home to a package waiting for me at the door was what made the Amazon ordering process great. That seems to be over now. I have a large number of co-workers that have the same complaint. Annette, it may be different from your experience however, please do a few Google searches and it will become clear to you that this is a problem for thousands of us. Maybe YOU should get the facts first.

    [Reply]

  27. Jamie F. says:

    You know what’s worse than having to trek down to the postal service? Leaving a package outside my backdoor during a rainstorm that’s been going on for several days! No, not a freak, oops, it ended up raining, a serious rain storm! I’d rather travel a few miles to get my stuff from the postal service instead of having it ruined and get a “you don’t have insurance” excuse, which Amazon does not offer.

    [Reply]

  28. Jesse says:

    I loved amazon, but now it seems like every order comes from USPS. I have never not had a bad experience with USPS. Unless they stop sending it with them and go back to the old way I will not continue my subscription and just get off my lazy butt and go pick the stuff up at the stores.

    [Reply]

  29. Jan says:

    I haven’t had much trouble with Amazon, I get my kindle e books from them. Never a problem. Once in a while I order a regular book for my brother who is in prison and they follow through. I never had a problem with returns. They always give me credit back to my credit card and a return label. So Amazon is like everyone else: some like them, some don’t.

    [Reply]

  30. chad says:

    I work for UPS and the USPS Amazon packages are parcel post and are too small for a driver to deliver it. Many times we deliver to a post office, a huge bag of letters and “smells” this is a way to help the post office out with business, and it helps UPS to focus on priority mail, ex. Next day air, Savers, two days, and just regular ground. When you have an organ on ice that is being shipped to a local hospital…..and you have the latest Nicholas Sparks book for a resident… It is easier to forget the book and give it to the mail service so you can focus on the priority. Hopefully this helps some of you understand this more.

    [Reply]

  31. Dustin Thomas says:

    I like the move to more USPS. I get my packages on Saturday or Sunday now when I’m actually home. My block has parcel lockers for when I’m not. UPS just “hides” them under the mat. Let’s be honest. USPS is cheaper anyway. They are lowering prices while UPS and FedEx are raising them.

    [Reply]

  32. Tiffany says:

    I think your article is very bias and left out much relevant information. I am an avid Prime user and I have many relatives that work for the USPS. You did not address the fact that you could actually schedule a redelivery online and make a request for the carrier to leave the package at your front step. You also left out that if you have to go to the USPS office for the package, they have a separate line (which is never long) for just picking up packages. Here’s another piece of info your “journalistic” writing failed to disclose: one of the reasons why Amazon did not extend their UPS contract is because they did not meet the 100% tracking protocol, while surprisingly, USPS did.

    Your article is full of misleading information. I wonder what your intentions were in writing this article? Maybe you want to SABOTAGE Amazon? Sorry, that’s pretty much impossible but your article is high up in SEO when I did a search for the USPS. Guess that was your strategy?

    [Reply]

  33. Quasi reporte^^ says:

    What a misleading piece of ‘journalism’. Parcels are left at homes, notified via email of delivery time, and not brought back to a ‘dead letter’ office. Sheeeesh, do a little reseach into reality before relying on myths and/ or propagand. You got paid to do this? Sad.

    [Reply]

  34. Kelley says:

    I’m preferring USPS these days because with UPS it ties me down waiting for the package whereas with the post office, the package goes in the mailbox and I can pick it up at my convenience.

    Also USPS packages move on the weekends while they stay put with UPS, which means sometimes the package arrives more quickly.

    To be fair, sometimes with the post office the pack comes more slowly.

    [Reply]

  35. Wendy says:

    I remember a few years ago the UPS strike had a lot of eBay sellers unexpectedly forced to use USPS. Quite a few stayed with USPS, finding UPS wasn’t the bargain they thought it was.

    As to the headache of standing in line for a package, that depends a lot on the LPO and the individual carrier. I’ve had carriers leave fairly large packages on a sopping wet driveway and fairly small packages held at the LPO. But I’ve rarely had to deal with long lines there.

    [Reply]

  36. Mike says:

    Floyd, take a 2nd think! You are obviously anti-USPS! I could tell you stories about white & brown! ALL carriers: brown, white, and red-white-blue, have their problems! And, exactly, where do you go to pick up that package that requires a signature from white or brown? Your U.S. Post Office is right there in your community and open. Have a problem with USPS? Call them and let them know. It is USPS policy to deliver those Amazon packages, and on Sundays in many communities. The USPS recognizes packages are their future. They are not perfect, but still provide a great service to us.

    [Reply]

  37. James Whitmore says:

    I am a rural mail carrier for the USPS who leaves parcels at doorsteps when they don’t fit in the mailbox – in addition, the recipient doesn’t have to be at home for me to leave the parcel at their doorstep – unless a signature is required. Other rural mail carriers at the post office where I work (Appleton, Wisconsin) follow the same procedure – we try to minimize trips to the post office whenever possible. I am sorry for your poor service and suggest that you contact your local postmaster, who hopefully will correct the problem.

    [Reply]

  38. Jerry says:

    First off, the USPS is the most economical way to ship packages. Second, the USPS services every home 6 days a week and is required by the postal regulatory committee. Third, the post office is actually is in the black 6 billion dollars because of its increase in parcel delivery. Forth, the post office provides free insurance and free tracking of your parcels which was a service that we charged for in the past. Maybe you outta get your facts straight before you bash the largest and oldest employer in the U.S.!!!!

    [Reply]

  39. Chris says:

    Every time that I have ordered from Amazon in the most recent past, it has been left at my doorstep by USPS. Packages have also arrived on-time or a day early. No issues in Chicago with needing to be picked up.

    [Reply]

    EMW Reply:

    I feel the same. I have received all my packages on time with USPS. With UPS, I have to wait for one attempt for delivery, then let UPS know I want them to hold it, then travel to the UPS center across the river at limited times for pickup. I don’t dislike UPS or FedEx but I much rather USPS because it is more convenient.

    [Reply]

  40. Patricia Lynn says:

    I have the exact opposite opinion of this writer. My main concern is security. I DON’T want packages just left at the door, and that’s what UPS does. They either knock and immediately leave, or sometimes don’t even knock. I MUCH prefer having packages delivered to the apartment’s secure postal boxes, or having them delivered to my door by the USPS or any company OTHER THAN UPS, because none of them have ever just left a package outside my door where it might easily be stolen. I wish we were always allowed a choice of delivery method, because I would never choose UPS.

    [Reply]

  41. Pete says:

    I usually get the packages delivered to my office address and I bring them home. That has been quite convenient for me.

    Pete

    [Reply]

  42. Denny says:

    I completely agreed. Just had 154 dollars refunded because the post office marked the items as delivered and I never got them. I decided not to purchase the items again and hit the stores. They are not only going to lose money but also customers.

    [Reply]

  43. Luke says:

    I agree with this article entirely. Amazon used to ship only small low cost items by Surepost and Smartpost. Now it seems almost anything can go this route.

    Here is a typical Surepost shipping experience for me, today is December 5th and the order seems to be lost. I have another just like it shipped a few days prior…

    December 3, 2014, 10:18 am, Statesville NC US
    A carrier delay has occurred
    December 3, 2014, 6:14 am, —
    Package arrived at a carrier facility
    December 2, 2014, 10:04 am, Statesville NC US
    Package has been transferred to the USPS and will be delivered by your local postal office
    December 2, 2014, 4:09 am, Statesville NC US
    Package arrived at a carrier facility
    December 2, 2014, 1:43 am, Statesville NC US
    Package arrived at a carrier facility
    December 2, 2014, 12:28 am, Greensboro NC US
    Package has left the carrier facility
    December 1, 2014, 8:25 pm, Greensboro NC US
    Package arrived at a carrier facility
    December 1, 2014, 5:02 pm, Spartanburg SC US
    Package has left the carrier facility
    December 1, 2014, 3:40 pm, Spartanburg SC US
    Package arrived at a carrier facility
    December 1, 2014, 3:23 pm, Spartanburg SC US
    Package has left the carrier facility
    December 1, 2014, 2:59 pm, Spartanburg SC US
    Package received by carrier
    December 1, 2014, 3:03 pm, US
    Package has left seller facility and is in transit to carrier

    [Reply]

  44. Gene says:

    Strange, I haven’t noticed any difference as just this week I’ve ordered several things from Amazon using Prime and they were all delivered via UPS.

    Those who actually frequent real news sources, you know those that actually post sources or links to major announcements such as what you are claiming will know that Amazon is not carrier exclusive. During times of high volume such as Black Friday and Christmas Amazon will expand use of carriers they don’t typically utilize, such as the USPS.

    Another bonus is if you are a Prime customer and they are late delivering the package you can contact customer service (phone, live chat, and email work) and they will extend your Prime membership by a month or you may get a $10-15 credit to use. If you are not a prime member they will typically refund your shipping costs if it is late and shipped by Amazon.

    [Reply]

  45. Metatrox says:

    I’m sooo disappointed with USPS. I signed up for prime primarily for the free 2 day shipping. USPS is not guaranteed! Thats not what I pay for! I cant count on them at all. I guess i’ll have to pay the extra for overnight in hopes to get it in 3 days or so!

    [Reply]

  46. Gallie says:

    Local USPS has a new contract w/Amazon to “leave if no response.” Several folks in my bldg have had their items stolen, just left on a doorstep on a weekend instead of a pick up at post office notice.

    [Reply]

    Joe Reply:

    If you get a USPS account you can give delivery instructions on the tracking number page (eg authorize to leave with neighbor or custodian, put a hold on it etc.). It gets messed up if you do it before the item arrives at your local post office.

    UPS and FedEx accounts provide similar features. It doesn’t cost anything to sign up.

    [Reply]

    larry Reply:

    Amazon makes the USPS deliver rain or shine even when the front porch is not covered enough to keep parcels out of the rain. Amazon parcels are not brought back.

    [Reply]

  47. FlyEagleVA says:

    Been a Prime subscriber for around five years. Can’t remember when something wasn’t delivered as promised. Customer service is great; if they make a mistake they usually give a gift card credit. Exchanges and returns are simple, just print the return label and drop off at a UPS Store. My packages arrive mostly by UPS still with an occasional FedEx. Since Prime is free two day shipping, if they don’t get it out of the warehouse in time, they overnight it FedEx at no extra charge to ensure I get it on the date promised.

    [Reply]

  48. jason says:

    I agree. Ever since they dropped UPS. I’ve had UPS come into my apartment and hand deliver me my package now I have to wait outside in the friggen cold to get my parcel which is ridiculous I’m a disabled person and this is irritating…

    [Reply]

  49. Melissa Craig says:

    I don’t know why you are having a big issue, My mail carrier delivers directly to my door and gives me packages, and delivers on Sunday during the holiday. We love both our UPS and USPS carriers deliver well.

    [Reply]

    LINDA Reply:

    Wish mine did. The old carrier was awesome, this new one is sooo lazy. He can’t even close the doors on the mailboxes.

    [Reply]

  50. Chris says:

    “Dead letter room”??? You don’t know much about the post office do you?

    I have delivered thousands of Amazon parcels, it’s a fantastic cooperation between UPS and USPS. They fly them to us and process them down to individual offices then drop them off for us to take out, which eliminates the outdated excuse that USPS ruins every parcel. Most of their parcels won’t fit in a standard mailbox, but that does not mean we take them back to the office. We get out and take them to wherever the customer asks to have their parcels placed, typically the door. I have yet to encounter a package from Amazon requiring a signature, but there really would be no difference between USPS and UPS in regards of a signature, if they aren’t there they get a notification which they can sign and put in their mailbox for re-delivery (something ups can’t do, since they can’t use our mailboxes) or go pick it up at the nearest location and, for rural customers especially, their post office is always closer than a ups facility.

    [Reply]

    Brian Reply:

    I also have delivered thousands of amazon packages to the door.
    And we deliver every package the day we get them. Even when UPS brings them late. And we deliver them on Sundays and holidays. And I have only seen one amazon package that required a signature.

    [Reply]

  51. Bill says:

    This article is clearly biased against USPS.. Maybe this guy has a lot of UPS stock? I am also a long time and frequent Amazon customer, and the recent change has actually improved my delivery. My UPS depot is on the other side of town, but I can walk to my post office. Also I have yet to have USPS not leave an Amazon package, but I have fought with UPS for years about why they won’t leave a package,. the surly attitude of their drivers, and the way they often smash packages. As much as I wish that Amazon would ditch UPS, I received Amazon packages in the last couple of days from UPS. I also get Fedex and Lasership delivery from Amazon, and have had only minor problems with all of them except UPS.

    [Reply]

    Gordon Reply:

    I haven’t ordered from Amazon since they switched to USPS but I don’t think they have gained anything. I have had packages delivered by UPS that it took a month to get them after UPS said it was delivered. It finally appeared out by the mailbox. In the mean time I let the vendor know and they sent me a replacement two times. I received 3 of the item before the first order was delivered. I never knew who had the first order. USPS puts the mail in the wrong mailbox until they are driving me crazy. A few days ago they delivered the neighbors mail to our mailbox. They have delivered our mail to neighbors a number of times. Once a check was delivered to a neighbor. It took a week for it to get to us. It had been opened and stapled through the check and the envelope to keep it in. Another time some medicine was delivered to one of the neighbors. Again it was opened before they gave it to us. I think the people delivering and the neighbors need to learn to read and stop opening our mail.

    [Reply]

  52. Michele says:

    Fact: Since Amazon signed the contract with the USPS, four (count them, four!) Amazon packages delivered to our Post Office box were immediately and without notification to us *returned* to Amazon as “undeliverable.” We have been Amazon Prime members since 2001. Amazon Customer Service was mortified. We have spoken numerous times to our post office staff, begging them not to do this, to simply do what they would do with any other package we receive (ie, put a notice in our box and we then pick it up). Each time they vacantly nod their head and say they will. Each time our Amazon (and ONLY Amazon) packages are returned without notice to us. And this time – the final straw – was all of the grandchildren’s Christmas presents.

    Amazon is trying to make up for the incompetence of the USPS by now noting on our account to ONLY deliver via FED EX or UPS to our doorstep. This contract needs to go. I’ve never seen a more worthless group of people. If this is a common occurrence, Amazon will drop them like a hot potato and the USPS will be a thing of the past.

    [Reply]

  53. Marc says:

    I’ve got the same problem that Gallie noticed – the reverse of everyone else here. The latest way Amazon is trying to thwart the problem of missed deliveries is to release the carrier from liability for items left on doorsteps. I live in the city in Baltimore, and have had numerous packages, including a $700 camera, stolen in the last couple of months. Unless you, or a worthy neighbor, see a package being left outside your house, it will be stolen in what I would guess to be a matter of seconds. Thieves just follow the mail carrier through town and their Christmas shopping is complete. Idiotic policy. Adding insult to injury, our lazy local mail carrier in Baltimore has since applied the Amazon philosophy to ALL packages being delivered.

    [Reply]

    Don Reply:

    Yes, that is my experience in Baltimore too. Have discontinued using Amazon Prime because of its use of the USPS in the Baltimore area. Don’t like my packages being stolen from my front steps, but marked as delivered on the web site.

    [Reply]

  54. samiup says:

    I have noticed a difference. and it is a significant one.

    USPS delivered my package at 3pm,-when i was at work- the notice they left did not say much, no re-delivery attempt… i went to their website in order to ask for re-delivery, USPS web site was not working as i could not pick up a date from the calendar tool after filling up a long form… Then i said, OK maybe ill just pick it up, their office closes at 4:00 pm… WOW! now what should i do now? take a half day off from work to go to USPS everything i order from Amazon? pretty pathetic.

    Called Amazon, asked for replacement. the item that was “delivered” will leave USPS and go back to Amazon in 15 days…

    [Reply]

  55. I Do Not Like USPS! says:

    Another argument against USPS that no one, it seems, noticed: USPS does its delivery run once a day. So, if package has arrived to your local USPS facility at, say, 12PM, but your postman starts delivery route to your street at 11:59AM, you’re out of luck – you will have to wait extra day for your package. UPS will run delivery routes several times a day, as long as there are packages to be delivered.

    [Reply]

    larry Reply:

    Maybe you have noticed that USPS delivers to every house on the route…not just parcels like ups, fedex. If we didnt…maybe we could make double runs. Also your carrier sorts and cases every piece of mail on his route as well as loading his vehicle.

    [Reply]

  56. Paul says:

    I have the same problem but I don’t blame UPS or USPS. If I have a guaranteed delivery date for the 24th and I’m told UPS will have it delivered then. I then find out it’s not to me but my post office and I won’t receive several items until the 26th. I called UPS and they said that’s how it is . Guarantee date by them but not USPS. This is all back on Amazon on how they ship now. I didn’t know this and I have been buying part of my Christmas items from them for awhile.

    [Reply]

  57. Gordon says:

    I haven’t ordered from Amazon since they switched to USPS but I don’t think they have gained anything. I have had packages delivered by UPS that it took a month to get them after UPS said it was delivered. It finally appeared out by the mailbox. In the mean time I let the vendor know and they sent me a replacement two times. I received 2 of the item before the first order was delivered. I never knew who had the first order. USPS puts the mail in the wrong mailbox until they are driving me crazy. A few days ago they delivered the neighbors mail to our mailbox. They have delivered our mail to neighbors a number of times. Once a check was delivered to a neighbor. It took a week for it to get to us. It had been opened and stapled through the check and the envelope to keep it in. Another time some medicine was delivered to one of the neighbors. Again it was opened before they gave it to us. I think the people delivering and the neighbors need to learn to read and stop opening our mail.

    [Reply]

  58. CaptTurbo says:

    I don’t have an issue with Amazon’s shipping but they lost a lot of business from me when they started charging sales tax.

    [Reply]

  59. Richard says:

    Thank you, Mr. Brown, for bringing up this subject. And for those that are getting front door delivery of your mail and parcels from the USPS, I am happy for you. We moved into a neighborhood with new housing during the early part of this summer where front door delivery by the USPS is not available, by design. Instead, mail and parcels are delivered to a mailbox/parcel container clusters located at selected street intersections. I suppose it saves time and money for the USPS to do it this way. If there are no parcel containers vacant or if the package is over sized for the container, the USPS wont leave it, but will leave a notice in the mailbox to have it picked up. We tried several times to have them redeliver packages, but the problem of parcel container vacancies or package size also determine whether the attempt to redeliver is successful or not. When Amazon was shipping by UPS or FedEx, we would always get our packages delivered to the house, always. Now, we get about 30% of our packages if shipped via USPS. We’ve been Prime Members since 2004, and since October, we have substantially cut down our ordering from Amazon because of their heavy use of the USPS as shipper of 90% of our orders. Amazon should give shoppers the option of which carrier to use in order to work around obstacles like mail box clusters.

    [Reply]

  60. Tasha Miles says:

    Amen to this author!! I too have been one of Amazon’s Number One Fans since early years. I also order all our small business supplies from them to the tune of 30K+ Per year. USPS is a disaster for me because we live on a rural route and we never get packages delivered to the door. This results in a trip to the post office which is 15 miles away and not well run. I can’t find a solution through Amazon. I’m willing to pay more and /or wait longer for my packages JUST DON’T USE USPS! .. but there is no way to opt out. Why a “can do” company like Amazon pairs up with a “can’t do and don’t want to try to do” government agency like the USPS is beyond my understanding. The results were predictable without having an MBA.

    [Reply]

  61. Calvin says:

    My problem isn’t so much that they are using the postal service (live an an area where we have the combined mailboxes), it is that they have increased the cost of Prime and are using a cheaper service altogether (USPS). For me it seems like they are trying to boost revenue and at the same time decrease costs.

    My Prime membership is about to end this January and I do not plan on renewing. $20 price increase for cheaper USPS package deliveries… no thank you. I can wait a few extra days with all the non-primies.

    [Reply]

  62. KNEWBEE says:

    If things aren’t fitting in your mailbox, try getting a Larger Mailbox; available at Home Depot, Lowes Walmart & even Amzon. That 1950s mailbox you’re using wasn’t made for the volume of all the larger envelopes, magazines & packages that customers receive on a daily basis in the 21st century!

    [Reply]

  63. Matt says:

    All amazon packages the the usps delivers say right on them ” carrier leave if no response”. Do you homework before you right and make yourself sound like an idiot next time.

    [Reply]

  64. Aq Lynch says:

    Bad deal. I used to order and then go to my UPS Online account to have my packages held for pickup. Now since they use the US Mail., I have had 5 packages turn up missing. This is horrible. After my amazon prime membership ends this year I am done with Amazon. Also size of package is not the issue. I have ordered……. 1 Sony PS4 bundle with 3 games. It came in a large box via US Mail…

    [Reply]

    Chris H Reply:

    I too have had way too many issues with USPS in our area. So I cancelled my prime account that I’ve had since it started. Amazon pro-rated so I didn’t have to worry about losing money. Don’t wait until your membership is up, end it now and save your money.

    [Reply]

  65. Nick says:

    I’m not sure where the author lives, but at my house the USPS carrier places letters in the mailbox at the end of my driveway and packages on my front porch. Granted, I live in the suburbs and not a gigantic apartment building, but still the article is very misleading. The only time I’ve had to go to the post office to pick up a package is when a signature is required and I wasn’t home when USPS attempted to deliver. UPS and USPS are both really good about taking a note with my signature on it and leaving a signature required package as well. FedEx on the other hand is awful. They actually refuse to deliver a package early. Let me explain: say a seller uses ups ground to ship a parcel, that service has a 5 day guarantee. Many times it gets to the customer in 2-3 days, everyone is happy in this instance. Well, very recently I had that very thing happen with fedex, except those crooks actually held my package at a processing center for THREE DAYS before finally delivering it. I saw this on the tracking system with the message “package not scheduled for delivery today”, so I called their customer service department and my god were they awful. They could not have cared less, seriously. I even said that USPS and ups would never do something like this. Her response “well that’s our policy”, justifying NOT delivering it “early” and holding it to deliver on the 5th day. Fedex is also not good at all for working around “signature required” restrictions. I once left a note saying it was ok to leave the package at the door and provided my signature and telephone number, only to come home to a snippy “we missed you” flyer with “must get sig in person” written in pen on it. That fedex “smartpost” someone else mentioned (where fedex does the work from origin to destination city, then hands off to USPS for delivery) is another awful set up. That can often end up being a 8 day service in my experience. Needless to say I’d rather drive to pick up my purchase from the origin than be forced to use fedex again!

    [Reply]

  66. EMW says:

    This article is incorrect. The USPS has left several packages at my door. I have not had to go to the USPS to get a package. All my packages have arrived as expected, even on a Sunday.

    [Reply]

  67. So...When Will Amazon Start with USPS... says:

    I just ordered a 1.4 ounce package from across the U.S. and Amazon shipped it via UPS Ground. *facepalm*

    So I’d like to know when Amazon will start capitalizing on this USPS relationship?

    [Reply]

  68. Anthony D says:

    I live in an apartment building in NYC. USPS can enter the apartment complex and happily leaves all packages next to my mailbox without asking, if they do not fit inside. If it’s UPS and I don’t happen to be home (which is always), I have to take two buses and walk to the “local” UPS terminal. I for one am thrilled that Amazon will be relying more exclusively on USPS, though almost everything I order tends to come through them anyway.

    [Reply]

    Reid Reply:

    You wont be thrilled when you come home and there’s no package even though it says delivered.

    [Reply]

    larry Reply:

    I’m sure your mail carrier is not thrilled about that either since the first person people accuse or think took it was the carrier.

    [Reply]

  69. Adam Turnbull says:

    I live in Japan and though there is an Amazon.jp, its mainly full of stuff thats flipped for 3 times the price from Amazon. What gripes me is how over a decade retailers stopped using USPS ground service as a shipping option. Last week I received a shipment from Amazon.com and it cost me 600$. 250$ was for shipping. I am not in a rush for shipments and would have much preferred a 60$ surface shipment with USPS so if it means the option of finally getting back surface mail ? Bring it on !!!!

    [Reply]

  70. Tiff says:

    I like USPS. They deliver on Saturday!!!

    [Reply]

    Steve Reply:

    And, Sunday and ALL holidays except Thanksgiving and Christmas…

    [Reply]

  71. Caryn says:

    I feel exactly like the author. Ive been a Prime customer for years and I have always had outstanding service. But since November I have had nothing but trouble. Ive always had issues with the post office and try my hardest not to deal with them. I hate that my packages now come through there on a regular basis and it doesnt make sense. I live in Columbia SC where there is a warehouse. Some of my packages, now that the USPS is involved, leave the Columbia warehouse, are shipped to Concord and then back to Columbia to me. What sense does that make? USPS is the worse and I for one, hope they become obsolete altogether.

    [Reply]

  72. Tricia says:

    I have my Amazon packages delivered to my employer’s street address because UPS cannot get into my building at home. Unfortunately for me, my employer also has a P.O. box so now that USPS is being used, instead of delivering to the street address they mark all my packages as delivered and put them in the P.O. box room and isn’t physically delivered to me until the third day. Therefore, I pay the Prime fee but don’t get the 2 day shipping as promised.

    [Reply]

  73. TC says:

    USPS is far better than UPS. However Amazon tricks you into thinking you are paying $100 for prime getting free 2 day shipping, while the truth is that Amazon is actually only shipping it normal mail or slower. They get away with it because they have so many warehouses everywhere. But it is false advertising.

    [Reply]

  74. TC says:

    Many times packages sent by UPS still get dropped off by UPS at the USPS for delivery.

    [Reply]

  75. LW says:

    USPS is certainly NOT better than UPS for me. The postal service will not deliver to my door since I live inside a gated community and the USPS’s carrier union contract doesn’t require them to deliver inside the gate, so any parcel that won’t fit inside the small parcel boxes must be picked up from the post office — a 45 minute round trip. Super frustrating! I’ve started breaking up my orders into 1 thing at a time — sometimes one in the morning and one in the evening — to try to keep boxes as small as possible with hopes they’ll fit inside the parcel locker. Plus, I figure it costs Amazon a heck of a lot more by making them ship each item individually, so maybe they’ll reconsider allowing their customers to select their own carriers.

    [Reply]

    Tom Reply:

    A 45-minute round trip? Why don’t you try living in civilization?

    [Reply]

  76. Reid says:

    As others have said USPS carriers marks items as delivered to stay out of trouble for not getting their route finished. Then your lucky if you ever receive item.Next your left proving it didn’t get delivered and good luck with that USPS has no system in place to make sure carriers deliver package. I just had to go to Post Office to file a complaint about 4 packages that say delivered but weren’t. Well guess what they found all 4 in carriers truck in a bag with many other packages from up to a week ago that weren’t delivered. She had been fired they said and it looked like the packages were going to be taken home. No way to know how many end up in dumpsters or worse.

    [Reply]

    larry Reply:

    Packages left in vehicle would be found the next day. I believe you made this up. Also postal management will scan parcels left in office as attempted because the clerks missthrow them and the carriers are instructed to leave them in a tub or on floor by supervisors desk before they leave. These packages may not be delivered until the next day. Try not to blame everything on your carrier especially if you don’t take the time to get to no them as your carrier.

    [Reply]

  77. Ace21 says:

    I am fed up with Amazon because of this. What used to take a few days to deliver a package now takes 1-2 WEEKS. Reason being is my UPS location is in a city 30 miles away. Yesterday, a package arrived at UPS, great, should be out for delivery that day. NOPE. Already gone through this once, I immediately contacted UPS so I could drive over and pick up the package. I was told NO, they are required to turn the package over to the Post Office in the city, which then sits on the package for a few more days ‘sorting it’ to be shipped to the Post Office in the city I live in. Once that finally happens, my local post office then sits on it for another day or 2 ‘sorting’ it, all the while the Post Office is telling Amazon the package has been delivered. EVERY SINGLE PACKAGE I have ordered that came USPS has stated ‘delivered’ when checked online at least 1-2 days BEFORE the package is actually delivered. Today, I just looked, and the post office is stating package is delivered, yet, it is still sitting in a post office in a different city from which I live in. No more Amazon for me if this is the service I can come to expect. I will pay a few more dollars to buy items as local as possible and if they have to be shipped, USPS will NEVER be an option for me as they are the absolute worst shippers I have ever experienced (of course that will vary city to city, but mine is terrible).

    [Reply]

  78. Tom says:

    My problem is that for large packages, my local USPS has been claiming “delivery attempted” even though I’m certain this did not happen. Twice in three weeks (original and replacement order) for a large (28 lb bag of dog food) package this has occurred. I was at home both times and there’s no way I (or my dog) missed any doorbell, nor were there any notices. I requested redelivery and the package goes into la la land both times (“delivery status not updated”).

    IMO this is Amazon’s responsibility. I have to go to the post office to pick it up, I might as well just go to the store. For example, I work for an IT company that provides web hosting services but we outsource to other data centers for the physical hosting. I can’t tell my customers “oh, your site is down, please call the data center”. I take responsibility for the vendors I choose, and Amazon must as well.

    [Reply]

  79. Kyle says:

    The business decision Amazon made is one of simple economics (short-sighted, but simple). Of the three major players (UPS, FedEx, and USPS), only one has no shareholders to answer to so that’s the only one willing to lose money on every delivery. Experience with all of these carriers depends, primarily, on the individual people involved (the driver for your route / your mail carrier). If you have a good one (I used to), then you might not even notice that Amazon made that decision. If you have a bad one (I do now), you’ll consider Amazon’s decision to be a bad one.
    The other difference in the carriers is that you have no recourse with USPS. My USPS carrier frequently scans the package as delivered even though he never even drives down my street (e.g., snow on the ground and no tracks whatsoever). Frequent trips to the PO have only created discord, not solutions. Sometimes my USPS carrier ends up delivering the package in another day or two, sometimes I never get it. Taking it up with the merchant is of no use because the tracking information shows it’s been delivered so I appear to be the liar.
    I continue to look for online merchants that ship via UPS or FedEx (without handing off to USPS). It’s becoming more and more difficult to find these because – as I stated originally, no one can delivery cheaper than the one who’s willing to lose money on every delivery.

    [Reply]

  80. Nevada says:

    Living in rural Nevada, I find USPS services to be the best option for me. USPS does not deliver to my house due to my choice in location, so I head to the Post Office daily. Using a PO Box means I know when I will get my mail and if I have a package a key is left in my box. That key is numbered and used to open a larger package box in the same area. I don’t want things left at the front door of my house. I want them inside dry and safe. Maybe instead of expecting free services from USPS people should purchase the use of a PO Box? There are no lines to pick up mail and it can be convenient. I’ve had really bad experiences with home delivery which included packages being left at the wrong house with Fedex and UPS and Ontrac (being the worst!). However, out of all three UPS is much better in following up with mistakes, but to pick up a package at their shipping department means a 45 min drive (one way) for me! I dislike ordering from companies that use anything but USPS and from my perspective, Amazon made the right choice.

    [Reply]

  81. will says:

    USPS leaves packages on the street here. They are too lazy to bring it to the front door. So we’ve had lots of packages disappear. Most frustrating is that we spend a huge some of money on an extra large locked delivery box, and they still are too lazy to open the door (its one way) and place it inside. Maddening.

    [Reply]

  82. Tom says:

    See: http://www.wacktrap.com/services/packages-mail-services/ups-usps-fed-ex-study-shows-packages-marked-fragile-more-likely-dama

    I have had so many issues with UPS damaged my packages. Recently, I have had to return a computer case I purchased on Amazon THREE TIMES due to shipping damage caused by UPS employees. This is not an uncommon occurrence for me when I get packaged via UPS. I’ve never had a package damaged or late that was delivered by USPS.

    Full disclosure: I lean RIGHT, political views have nothing to do with it.

    [Reply]

  83. Rev. Harry Hui says:

    May I add, for those living in apartments, you’re on your own. That I have no suggestion for except to make a deal with delivery people to leave the stuff in the hall?

    [Reply]

  84. gerry says:

    AMEN! I was traveling on Saturday. Ordered a two-day package that I needed as a gift and expected it on Friday. When I got home, happily awaiting the package.. all I got was a pink slip telling me to go f myself. I threw the pink slip away and waited for it to be returned to Amazon and instead got another gift at the store. The post office is open 9-5 (I’m at work 8-5, an hour away) and then open saturdays 9-1, which meant I either use my sleep-in day to get there early, or suffer the wrath of a dreadfully long and painful wait at the Brooklyn USPS office. NO THANKS! RETURNED! And this will happen to every package that I get with a pink slip. I hate the post office. Especially in NYC.

    [Reply]

  85. Dave Kregt says:

    This is the dumbest rant I’ve ever read. Sounds like typical mumbling of ultra-lazy ultra-liberal America.

    [Reply]

  86. E. Troy says:

    I literally got off the phone with the USPS about this situation. I live in an apartment complex in a small town in the country. I ordered something from Amazon on Monday, with free 2-day Prime shipping. I was home sick today from work – perfect, I’ll be here to receive the package. About an hour ago (3PM), the tracking said “attempted delivery by USPS, notice left” at 9:30AM. What? I was here – no one attempted delivery. Plus, the notice that was left in my mailbox (not until 3:30PM) had the back crossed out – they won’t deliver even if I gave them permission to! Now, I have to wait until Saturday to get to the post office (they are open from 9AM – 5PM Monday – Friday…hmmm, right during my work hours too). To me, that’s laziness on the part of the carrier. Not the first time this has happened, and if I would have known they were using USPS to deliver, I would have spent the extra money and bought it at the store.

    [Reply]

  87. Al Day says:

    My experience is just the opposite. USPS delivers to my door while UPS will not deliver at all to my location. Packages delivered by the postal service are usually in better condition than those delivered by UPS when they used to deliver here. So I don’t agree with the synopsis of issues in this article. Amazon now has all their UPS shipments to me going back which tends to piss them off. In time they will just give us a choice or lose our business. All vendors should offer choice so whoever is best where you are can deliver for you. It should never be the vendors choice. I’m willing to pay extra to have FedEx or USPS deliver all my stuff. No more UPS for me.

    [Reply]

  88. Kyle says:

    I’ve made over 70 orders from Amazon in the past 6 months, them switching to USPS is a dream come true. I don’t live in an apartment any more, but generally only USPS carriers can easily get into most apartments, which is an enormous plus right there. UPS drivers will often just leave notices without even ringing the bell if it’s not safe for them to throw your packages all the way from the curb to your door. Tampering with legitimate mail is a serious offense, but petty theft if UPS/FedEx; consider the implications for packages that are obviously from Amazon. Finally, I feel like people complain about post offices like they do the DMV – have you ever actually been to one? Mine is huge and beautiful, and there’s rarely much of a line. I know not all of these things will apply to everyone but there’s not much to complain about with regards to the USPS unless you’re a crazy libertarian or something.

    [Reply]

  89. Larry says:

    I’ve noticed this trend lately myself. I live in an apartment building in NYC and am not always home, but UPS would usually be kind enough to leave my Amazon packages with my neighbors, or at the least attempt re-delivery. USPS? Pink slip for pickup the very first day, without so much as a buzz through the intercom. I’ve missed several packages when I was actually at home because the delivery person wouldn’t take the time to notify me. Then I usually have to wait until the weekend to pick them up, only to be forced to wait in line for 45 minutes. On top of it all the employees at the local post office are rude and sarcastic, and actually raise their voices at the customers. I’ve already started shopping locally to avoid the dreadful post office, or I order items from Amazon that I know will fit inside my mail box (which they don’t always leave in there anyway). And the Amazon Dash button, you’ve got to be kidding me, who in their right mind would wait 45 minutes in line to pick up paper towels when they could spend 5 min for $1 more, or sometimes even pay less? Sure those dollars add up, but so do the 45 min. Would you rather have spent 5 hours and 40 minutes picking up paper towels over the course of a year, or $12?

    [Reply]

    marie Reply:

    I sent a short email online to the post office about the same type of thing that was happening to me and it finally got resolved.

    [Reply]

  90. Jon Heibeck says:

    I just figured this out (yea, I’m slow).

    I canceled my Prime membership and submitted an email to Amazon stating I will no longer buy anything through their company.

    I’m even blocking Amazon from my search results.

    [Reply]

    Vandy Reply:

    sorry, I doubt Amazon cares about you. Bezos is beholden to his shareholders, not to you.

    It’s always hilarious to see capitalists complaining about capitalism though! You have a nice day now.

    [Reply]

  91. Justin H says:

    Honestly, my experience with USPS shipping through Amazon has been mostly positive. There have been a few times I had to wait an extra day because I wasn’t home when the package arrived. But mostly I just have things shipped to my office – which is open 7 days a week. To be honest, I feel that Amazon’s deal with the USPS has added value to my Prime membership. Sure they might have kinks to workout, but I think it’s a good thing in the long and short run.

    [Reply]

    Vandy Reply:

    I’ve noticed many fewer products are being allowed to go to Amazon Lockers, at least in my case. I order lots of business supplies, books, and clothes through Amazon, and stuff that usually goes to a Locker now must come to either my home address or my P.O. box. Fortunately, I already have a P.O. box in my city and I go once a week on Saturday mornings (if I’m in town) when the lines aren’t that long. We have a separate line in my P.O. branch for picking up packages ONLY. Doesn’t mean it’s not a long line, but it’s separate from regular window services.

    I don’t want to see the USPS go under. It’s an institution that should be allowed to run and I’m 100% against privatization contracts that the capitalists like Obama are proposing and now sticking us with, such as they just signed with Staples. Staples employees are not fit to run a Post Office.

    But then I’m a communist.

    Never underestimate the hypocrisy of capitalists, though. They’d sell their own mothers for a quarter. It’s hilarious to see them complaining about, well, capitalist practices! Carry on cappies!

    [Reply]

  92. Robert says:

    I used to buy everything at Amazon. I cancelled my prime membership and don’t use them anymore since they switched to USPS final leg delivery. USPS is a joke. They don’t deliver packages to my house because it has a long driveway. I’ve met USPS at the street and they hand me a ‘We attempted to deliver your package” notice. To top it off, the notice always says I can pick it up the next day at the post office, but 80% of the time they don’t have it ready so I usually have to wait 2 days after the ‘guaranteed’ delivery date. Also, this is a way for FedEx and UPS to offload costs onto taxpayers. As is usual with corporate-government corruption, profits go up, service goes down. Screw all these hucksters.

    [Reply]

  93. Terie says:

    For those of you complaining – I complained too. But, I took my complaints to Amazon and they put in my account to NEVER transfer any of my packages to the post office. Once they made that notation, I have not had any further issues with the 2 day shipping. Nothing is taken to the Post Office anymore. I now have to give that information to all of the companies that are doing this. I hate seeing that my package will be delivered a certain day and then discover it won’t be for another day because it was sent to USPS. Then it takes at least another 2 -3 days. Unacceptable. That is why USPS gets no business!

    [Reply]

  94. Sean says:

    I would like to say that yes, the postal service has terrible customer service in my city. I worked as a carrier for all of one month after graduation from University, and the structure and idiocy of my local post office made it impossible for any educated or markedly skilled employees to remain there for any amount of time and keep their sanity. My “manager” called me every 10 minutes on my cell phone while I was out making amazon deliveries, causing me to be slower than needed to make these deliveries (yes, to the front porch.) The carriers that I was hired along with tried hard to get the mail delivered on time and correctly, but the constant berating from management to “go faster!!!” resulted in most people either cutting corners or quitting after a couple weeks. The system in place is setup for the idiots to eventually take charge, while the hard workers end up finding more lucrative work elsewhere. This all shows in the service that customers receive from their post office nowadays. I bet most of the people who are now having problems with their mail had no problems 10 years ago, and this is a result of the current system of allowing the inmates to run the asylum. The post office is a case study in what not to do as a company, how not to treat your employees, and how not to treat your customers. It is lunacy and idiocy at its finest and I don’t expect to see it around 10 years from now if they don’t make some serious changes in management. Amazon is backing the wrong horse in the name of profit, but they are only hurting themselves in the long run. The Post office is not capable of keeping it’s promises to Amazon.

    [Reply]

    marie Reply:

    Its run by the government what do you expect,no one cares just wasteful spending.Why would anyone care they have a unlimited sugar daddy-Us the tax payer!
    Just wait until they completely get there hands on our healthcare.I am lucky in that sense to live in Texas.

    [Reply]

  95. Shay says:

    Well, I have been ordering from Amazon lately as my company as a reward program and I get gift cards for free for Amazon. Everytime I have order, UPS delivers my packages and they have always been early. They will just leave them on my doorstep, or sometimes they will deliver in the evenings when I am home, so I accept them in person. My local UPS driver is polite, friendly, and is always on time.

    I have received packages via USPS before, and I have to leave a note on the mail box to give them permission to leave my bigger packages on my porch. I don’t know if this is the case for any of you, but I’m not sure if they are allowed to leave packages without permission. I have ran into this before and now always leave a note when I am expecting something via USPS so that the post person knows what I want.

    [Reply]

  96. tom says:

    I order 50+items a year from Amazon.
    Service has been good and has improved with the USPS.

    [Reply]

  97. marie says:

    I had the same problems always having to wait a day or so to get my package.Then i would have to go online and fill out a re-deliver form.That always takes another day to get your mail IF you fill out the Re-deliver online form before the cut off time for that day.I talked to my post man about this always happening and this is what he informed me to do…
    Next time you see your post man driving his vehicle- Grab some of the re-deliver orange slips.Sign the orange slip and state where you want your package delivered(porch,side of house ect.)
    Put the orange slip in your mail box a few days before you expect your package to arrive and put up the flag.This way you will never get a re-delivery slip and your package will be EXACTLY WHERE you want it and on the correct delivery date.
    I hope this helps…

    [Reply]

  98. Hari says:

    There are always some caveats to a deal. I have been using Amazon for almost a couple of years now and all of a sudden I saw them delivering on Sundays, which took me by surprise.
    There are a couple of times when I thought it would be delivered to my door step but it ended up in my mail box but I have made it a part of my routine to check my mail box. My experience has been a little different, as they still left the bigger boxes outside my door step.
    Atleast the good part is that Amazon has joined hands with a sinking business and hope this helps USPS employees from losing their jobs.

    [Reply]

  99. miguel says:

    USPS has time and time again missed my 2day delivery dead line.
    The tracking always says its out for delivery but never arrives that day. Then they update the tracking saying I wasn’t home but they never left the sticky note on my door which means they never even attempted. Then the post office holds my package for a day and attempts to redeliver the following day. So 2 day delivery turns into 4 day.
    This is the gunhill road post office in the Bronx. The employees there don’t care about their job and delivering on time. I run a business and use amazon prime as a means of getting my supplies. But without reliable delivery times I’m starting to question if i should find alternative means.
    When my packages get shipped via FedEx or UPS I never have an issue. But more and more they are using USPS. Bad move amazon. There’s a reason why nobody uses them. Shouldn’t your partnerships be strong ones? This is a step backwards and a bad business move.

    [Reply]

  100. phototristan says:

    USPS consistently forgets to deliver Amazon packages and never even leaves a notice. I have to manually try tracking it to find out that is at the post office and I have to then go pick it up. Most of the time, the driver just doesn’t feel like delivering the box and it sits in the truck. So many times, I’ve been home only to not receive the package and track it online later only to find out they say ‘attempted delivery, notice left’ to cover their own butt. In reality, they did not attempt any delivery nor did they even leave a notice for me.

    I’ve also try their online redelivery service with shoddy results. Sometimes, they don’t even redeliver.

    Last Christmas, they even lost a package from Amazon. USPS has completely flakey service, terrible customer service and no follow through for the actual delivering of shipments!

    I recommend everyone reading complain to Amazon about USPS’s terrible service. This is the only way they can begin to realize how bad USPS is.

    [Reply]

  101. R says:

    Amazon has betrayed one of their core customer bases with this move. Amazon has been a lifeline for those of us in rural areas,
    but the Postal Service leaves packages OUT ON TOP OF OUR RURAL MAIL BOX, and a few times, on the ground in torrents of rain, so most of the time, it’s either destroyed or stolen. So after all these years of depending on their wonderful service, we have no choice but to stop using them entirely. Shame on Amazon for not giving a rat’s rear about this.

    [Reply]

  102. Shannon says:

    I have Amazon Prime and LOVE it. USPS used to deliver my Prime Pantry, but it’s gone back to UPS and FedEx. Frankly, USPS did a better job, my LaCroix mineral water cans exploded with each delivery on UPS, none with USPS. Our mailman always brought those big heavy boxes to my front door and rang the bell, and would often wait to see me open the door from the curb to wave as he left. I now get deliveries on Sundays as well.

    No more trips to Walmart or Target for dry and household goods, pet food and MORE!

    [Reply]

  103. Judy says:

    So I ordered something on Thursday, and the package was to be delivered on Friday (overnight delivery). My package was scanned to Brooklyn, NY 11214 where I leave on Friday morning, and then was sent to NY, NY 10014, then NY, NY 10199 and than to Brooklyn, NY 11256 (this all happened between Friday and Sunday), finally this morning my package was scanned at Brooklyn, NY 11214 my area code and I am still waiting for delivery. I wasted a beautiful Saturday stuck at home waiting for this package which was already late, because of course it could not possibly show up more than 24 hrs late (wrong). The last ten packages which I had delivered to work where handed off to my mail room a full 24 hours after the package was marked delivered. I will not be renewing my prime membership if they do not move back to using UPS. Amazon was great and refunded my shipment. Gave me a $5 credit toward a future purchase, and then extended my membership by one month. Highly disappointed in their decision to make a deal with USPS because they are notorious for not delivering mail timely if at all. Disgusted with the way my package was handled.

    [Reply]

  104. Kimberly Neal says:

    This is an odd piece for a couple of reasons, however , as a carrier I must correct the author by saying “STOP SPREADING HYSTERIA”! Dead Letter pile if you’re not home?! Nonsense! USPS unlike UPS will decipher if it’s safe to leave your package, where we should leave it, who with, and if we are unable, we will leave a notice. We will not just cram it in to your mailbox. We will not just toss it on the porch leaving it in front of God and everybody… Say do you own stock in UPS?!

    [Reply]

    Cathee Reply:

    Agree… this article is FULL of idiotic mistakes!! Was this written for the ONION? Pathetic what this guy believes, and ARROGANT to spew his ignorance as truth.

    [Reply]

  105. Michael Jenkins says:

    The author is spot on. I live in a development where my USPS mail comes to a group of mailboxes. If and only if the item won’t fit in the mail box will USPS deliver to my door. Problem is the mailboxes for the development are in a room that locks at 7pm daily and isn’t open on Sunday’s. What this means for me is that I no longer get my Amazon prime items delivered to my door. And if I can’t make it to the mailroom by 7 (I work 12 hr shifts) I won’t get my prime items for days!!. I asked the postal delivery person to please deliver Amazon items to my house. I got a VERY Stern no, that is what the larger mailboxes are in the mail room. Postmaster said the same thing. No we WON’T deliver to your house. When my prime expires, I won’t be renewing. Amazon has lost my business.

    [Reply]

  106. Tim Scott says:

    USPS has entirely stopped delivering parcels to my townhouse. Instead, they place “Attempted Delivery” cards at our mail house. BS! I work from home, and know that delivery was not attempted. After a year of this, I’ve cancelled AMAZON PRIME and will only order online if it’s guaranteed UPS or FedEx.

    [Reply]

  107. bruce says:

    I am a Rural Carrier for USPS and UPS and FED_EX leave parcels at the mailbox because they are too lazy to bring them up the steeper driveways. I always bring them up and leave by front door or garage. Maybe instead of calling your carriers idiots or other names offer them a cold water and ask them to leave the parcels by your door. If you get a slip just go online and request redelivery

    [Reply]

    John Reply:

    Requesting redelivery does nothing. My USPS carrier is refusing to deliver packages he deems too heavy. I know this because of the last package he refused to deliver. I filed a complaint and they fessed up that he said the package was too heavy, but still refused to deliver it. Which is odd, because normal carriers like UPS or FedEx use things like hand carts to move around heavy packages. I also doubt the women at the front desk of the post office are going to move the package around any easier than the postal carrier could. Funny how the front desk staff at the post office have to move the heavy package around, but the actual carrier doesn’t.
    So on this latest package, Saturday(2 days ago), the carrier lied and claimed there was no secure place to deliver on the delivery slip. Of course I had two USPS packages scheduled for delivery on Saturday. The heavy one was not delivered at around 8am, just the slip was left. The lighter one was delivered around 2 and left on my porch without issue. So much for a lack of a secure location.
    I filed for redelivery for today and instead of getting my package the status on Amazon updated to “Sorry, your package is delayed because of an issue with the carrier.” Even when the carrier gets called out, they still feel comfortable refusing to deliver packages. Very nice job security, you can’t get fired for refusing to do your job.
    I know I am never going to see that package from Amazon, it was prime pantry, so maybe Amazon will do something since they want prime pantry to work. Last time they resent the heavy item and laughably it was resent with USPS when Amazon said they would put a note on the order to use a different carrier. But it got delivered on a Sunday and I think they have different people delivering on Sunday, so that time the carrier left it on my porch. With USPS it is simply up to the carrier. Some people have carriers that deliver anything and some people have carriers that refuse to deliver everything. It is hit or miss.
    I filed a complaint about the fact that the carrier lied by saying there was no secure location, at the very least if the carrier is refusing to deliver because the item is too heavy, they need to put that real reason the delivery slip so Amazon knows it is a carrier issue. It is annoying to have to explain this to Amazon when Amazon’s system is telling them there was no secure location, it makes the customer(me) look bad. USPS should not be lying on these delivery slips.
    So that is where I am. I can only get light packages from Amazon. If anything is heavy and comes via USPS, there are no guarantees I will get it. My only question is how long will Amazon let me order before they just kick me off despite the fact that they are the ones who chose the carrier?

    [Reply]

    Boss Reply:

    Any carrier, regardless of the company they work for should be instantly terminated for refusing to deliver a package. Job description shows up to 70 lbs lifting. If carrier has some sort of disability or restrictions other qualified employee should deliver your package. If your postmaster does not take care of this problem call the Senate. You will see a difference.

    Shame on anyone out there who works and does not care about customers. You are customer as well and treat people way you want to be treated unless you are real JERK. Sorry but it is what it is!

    [Reply]

  108. jamie says:

    I am a letter carrier in a small town. Half of the Amazon packages we deliver are straight off the UPS truck. I asked the driver why and he said residential deliveries arent worth our time. That is the company you want delivering your packages? Also, in my town we deliver straight to your door, no matter how small or large the package. We deliver 100 percent of the Amazon packages everyday in my town. The writer of this article has no knowledge of how the post office works. Dead letter room. The dumbest thing I have ever heard. Do some research. USPS: Cheapest and most reliable.

    [Reply]

    matt Reply:

    Thank you for beating me to this!!! I love how he writes the post office couldn’t survive without Amazon. People don’t realize the post office was forced to payout future employee retirements. What business wouldn’t take a hit when being forced to do that? It is also one of the most reliable companies in the world.

    [Reply]

  109. Nikki says:

    My UPS and Fed Ex deliveries are delivered right to the door always. The Post Office hangs everything in a sack swinging off my rural mailbox out on the road. It is over a city block away from my house and they leave stuff there in a plastic bag in the pouring rain or whatever. I can’t even see it’s there plus anyone driving the road can just stop and steal it. A lot of stuff has gotten wet and been ruined. I’m elderly and am unable to walk or drive to my box and have to wait for relatives to pick stuff up for me. It’s very unkind as I’ve known the mailman all his life. Guess he doesn’t care.

    [Reply]

    dave Reply:

    Nikki, you can request your mail and packages be delivered to your door because of health reasons. We have folks who are disabled or aged who we will go right up the driveway and deliver to your house everyday. There is a form to be filled out from your postmaster, but when approved we do what is called a dismount, and bring mail to you so you do not have to go to mailbox. Hopefully this helps!

    [Reply]

    Boss Reply:

    Nikki, Rural Letter Carrier should never leave box hanging on the post or your mailbox. If you are less than half mile away from the box package should be delivered to your door unless can fit in the box. If your carrier does not care, consumer affair cares. Also, like Tom said get letter from your doctor and all your mail, (not just packages) will and should be delivered to your door. It is called HARDSHIP and can not be denied.

    [Reply]

  110. Tom says:

    I am a letter carrier in Spokane, Washington with 28 years experience. In the last year and a half we have seen a huge increase in Amazon packages, and exactly a year ago we started delivering Amazon on Sunday, using temp carriers. Now that nearly every package has a tracking barcode, it has become painful for us to not give good, on-time service, because if we don’t, the supervisor may hear about it on the phone, then the carrier will hear it, and no one likes to hear customer complaints, especially from the people that we serve and interact with every day. Our scanners now upload instantly, and customers can go to the website and track their packages in real time. One of the strengths of the ol’ post office is the national forwarding system. It is not uncommon for someone who has recently moved, to order a package from Amazon or eBay, for example, and forget to give them their new address, resulting in the package going to the postal unit that delivers to their old address. (I see this happen every month.) It takes a few extra days, and there might be a forwarding charge, but it does usually get forwarded, whereas if UPS or FedEx get such a package, they will deliver it erroneously and then will probably get to go pick it up again (if the new people give it back), and return it.
    I have nothing against UPS or FedEx. They have their respective strengths as well. UPS rates are much higher than USPS rates for packages under ten pounds. There seems to be a large percentage of the public who don’t notice that when they ship via UPS, UPS takes its profit and then farms the package out to USPS to deliver at the lower rate. From the viewpoint of UPS, this looks like a really good deal. From the viewpoint of customers, it does not look like a good deal, or it should not, anyway.
    The problem with all delivery companies is that they use people to do the work. Not all people care about the customers they serve. I certainly do, and want to give the best service possible every day to everyone on my route.
    We just heard an inside word that Amazon is about to terminate using FedEx and UPS for the most part and use mostly USPS. This will cause some problems with people who use P.O. boxes for their mail, and it will be interesting to see how this is solved.

    [Reply]

  111. Stephen Walsh says:

    I’ve accepted the fact that I will never receive an Amazon package delivered via USPS on a Sunday. My local post office uses the tactic of saying they delivered it in the system so Amazon thinks it was delivered on Sunday, but the package isn’t placed on my doorstep until the following day.

    [Reply]

  112. Melinda Miller says:

    To the hardworking dedicated postal workers who have posted, thank-you for your excellent commitment to service. However, I believe it does matter where you live whether you get good USPS service or not. UPS and FedEx have the same issues. If the Postmaster of the local post office don’t care and follow-up issues and complaints, why should the delivery personnel care? There are lazy people in all businesses. You may think people are crazy with some of their complaints of non-delivery but they really do happen exactly the way they say they do. I ordered something for my daughter and it went “out for delivery” never to be seen again. The next thing I mailed noted out for delivery on a Monday and a tag for postage due showed up in her box on Friday, she works from home. A letter posted to her in her state took 5 business days to arrive. She can go 3 days without any mail and then get a large pile. I, on the other hand have excellent mail service. People make the difference in the service, not the organization.

    [Reply]

  113. Lee says:

    Well I just got my first taste of the awesome USPS /Amazon partnership! Three different deliveries show as “delivered” to “front porch/door” on the USPS tracking site, but not one package on my porch and I have been home all day doing work around the house, I would have either heard the door or have seen the packages (in fact I believe I was walking my dog right out front at the time!). USPS service has been poor in my area, lots of mis-delivered mail and they have lost two “priority” packages of mine in the last few year. And as others have noted, they are a unaccountable.

    It’s bad news for Amazon, the biggest reason of all I have been such a huge customer is the shipping. I like the fact you can see the date something will be delivered and know you can count on it. I’m willing pay extra sometimes for a product just so I can have the ease and confidence of shipping. The author is correct, they made a deal with the devil and have destroyed their core competency by teaming up with worst delivery service on earth.

    [Reply]

  114. Randy K says:

    The USPS is responsible enough to ensure that your package isn’t stolen, and according to this “article” that’s bad for the customer? If the customer leaves a not for the mailman that says “Please leave all packages at back door” or a similar note, then the package will be left there. This was obviously written by a UPS employee that feels threatened. A strong Post Office is good for the American people. UPS has to make a profit to keep their shareholders happy, they don’t care about the customer only the bottom line. For the Post Office, the customer IS the shareholder so they have an incentive to make the customer happy. Does UPS deliver to every house? NO, they only want the high profit stops. How about the Post Office? YES, it’s called “universal service” and is protected by the US constitution.
    As far as the false statement about the “Dead Letter Office” that’s total B.S., mail only goes there if it cannot be returned to sender because there is not return address on the package.

    [Reply]

  115. Matt says:

    I found this thread because of the huge problems I’ve been having with USPS and Amazon. The packages get in a weird place where they never arrive anywhere, they leave Amazon never to be seen again. Fortunately, Amazon has been good and sent the items next-day FedEx (when I ALWAYS get them!) Can’t be cheap for Amazon! In fact, last time, they even comped the item and sent it next day. I think Amazon is starting to see the light.

    USPS is having problems. My magazines were always a few days late (weekly magazines). Now they are weeks late. Sometimes multiple weeks of a weekly magazine will show up at the same time.

    [Reply]

  116. Boss says:

    With respect to all of you, I have to disagree for some of the issues. In Rural America USPS is still best option to get packages whether from Amazon, Ebay, or anyone else in the world. Billions of packages are being processed trough different distribution USPS facilities. Every package dropped to local Post Offices have to be delivered same day. Also Holiday and Sundays delivery are available. Amazon premium packages are delivered by unmarked vehicles mostly rental and these guys are blowing up stop signs and traffic lights like crazy. Worst and dangerous delivery services ever. When it comes to magazines again is distribution facility. If you have problem with USPS you should not post it here; call consumer affair, Congress or Senate Offices and your problem will be solved 100%. No one likes to have bad feedback but Amazon delivery packages are bad for customers not for USPS. USPS is still most trusted federal agency. All USPS employee went to extended background check. Best wishes and better delivery to all of US.

    [Reply]

  117. schnauzer says:

    I have a one for all of you. I ordered an item that was supposed to be delivered on Sunday, 10/25/2015. Well, it never made it, but that is par for the course when the USPS is involved. So I waited to see if it would arrive late. Today the USPS truck pulls into our driveway, and the driver TELLS ME she delivered it Sunday, to the WRONG address; then she asks me, if I eventually received it ok.

    While Amazon isn’t the problem here, the USPS is. I went in and cancelled all my future orders with Amazon, and I will buy from whatever website, or local retailer, where I don’t have to deal with USPS.

    Imagine that, delivered to WRONG address, the the USPS drivers ASKS ME if I received it ok. Hey – who is the delivery person here, anyway?!

    [Reply]

  118. Clinton Dawkins says:

    Bad info. The post office would be financially strong if they weren’t held to pension prepayments that no company is required to do.

    [Reply]

  119. Sammy says:

    I used to love Amazon. I have purchased over 800 orders from them over the last 10 years.

    USPS is so terrible. I have had numerous packages lost this year. I got 100% refunds, but it is such a pain now that I would prefer to have guaranteed commercial shipper NOT USPS.

    [Reply]

  120. Samuel says:

    Sorry to hear about your deliveries… I’m a carrier at USPS and I deliver all my packages day-of. And if they aren’t home I will text the customer and ask if it’s ok to leave with a neighbor or on their back porch. I notice the new help we hired really seems to bring back a lot of packages and mark them “dog.” Umm, bro, they don’t have a dog…

    [Reply]

  121. Doug D says:

    OK So I go to the Amazon Website, Purposely pay more for an item because it says if you want it tomorrow order within the next 3 hours and pick next day delivery. Pay extra for the delivery and then the next day they show estimated arrival of By 8:00PM. At the same time and on the same page there is no tracking info and they sow it as being in process of shipping. I chat with their rep at 3:00PM and am told the item is on the way and will arrive at 8:00PM (Note: My office closes at 5:00PM) so I wait for the item to arrive. At 8:18 no delivry, no update on the website so I chat with the again and am told it is in the warehouse being prepared for shipment??
    I ask when it will arrive and they do not know??
    I think Amazon has gotten too big and is forgetting who their customers are and how to treat them.
    I asked that all of my pending orders be cancelled as I will source my items alsewhere and was told they could only cancel two of five and guess what. The one item I’m waiting for is not one of them???

    [Reply]

  122. Doug D says:

    USPS has made every excuse in the world not to deliver. They lost a printer (obviously it was stolen). They claimed my address did not exist?? When calling the postmaster about the address issue I was told “It was the Amazon Driver” Yes, the special Amazon delivery person that works for the USPS…?

    I’ve been told of delivery attempts that never happened as you don’t come near my house without my dogs barking.

    USPS has tried to stick me with Postage Due…

    Bad Move, Amazon.

    [Reply]

  123. Me says:

    This year every freaking UPS package has had issue and been delayed. They got re-scanned and delayed one business day when they showed out for delivery at 6am (NW Houston) all my USPS packages have been early or on time. Every now and then they put small packages in my mailbox. Most the time they drop them at my front door ring or knock at the door.

    Not sure why you guys are having issues with USPS but it’s services has been better than UPS for me.

    [Reply]

    Me Reply:

    UPS just delayed again out for delivery. I was home all day working, they never showed up and went back to the center again. No reason listed, just delayed.

    UPS is crap.

    [Reply]

  124. Wayne in NC says:

    I need to say I have never worked for USPS and neither has any member of my family or any friends. I detested SmartPost and SurePost where UPS or FedEx turned over packages to USPS for delivery because the packages were usually late. Of course, I am an Amazon Prime member and have been since it was introduced.

    For the last year USPS has delivered almost all of our Amazon packages (there have been over 200). Everyone has been either on time or early. The postal delivery person brings packages to our front door if hey do not fit in our mailbox. They also deliver on Saturday AND Sunday. USPS has been at least as reliable as UPS with our Amazon Prime deliveries. Even large and heavy package are delivered to our front door on time by USPS.

    I have not been a fan of USPS for many years and I doubt whether the service needs to exist at all. But I must give them credit for their 100% on time delivery of over 200 Amazon Prime packages during the last year. They have also delivered packages from other online store on time 100% of the time.

    [Reply]

  125. JW says:

    This situation is also very bad for me as the USPS does not deliver to my address. This is what I see when I try to track a package from Amazon that gets transferred to USPS. But the address isn’t incorrect. The USPS just doesn’t deliver to it. UPS and FedEx deliver to it though.
    9:05 AM
    Undeliverable – Incorrect Address
    Elgin, TX, US
    7:04 AM
    Package arrived at a carrier facility
    Elgin, TX
    6:23 AM
    Package has been transferred to the USPS and will be delivered by your local postal office
    Elgin, TX
    2:43 AM
    Shipment departed from Amazon facility
    San Antonio, TX, US

    [Reply]

  126. Greg A says:

    I live in West metro Atlanta and since they started using the USPS more, I’m ordering A LOT less from Amazon! Our postal delivery in my area is nearly third-world level. Horrible drivers and delivery people. It’s common for stuff to be delivered very late (5:30pm+) if you’re lucky – on some days, my street gets no mail delivery at all.

    I for sure am NOT going to be renewing my Prime membership.

    [Reply]

  127. Mark says:

    UPS is the worst company and their employees that work in the hubs have worked Sundays for years and been away from their families for years because of the Amazon volume which UPS handles less than adequately both in delivery and the treatment of packages. The best thing for Amazon would be to leave UPS for good!

    [Reply]

  128. Puddy says:

    I have stopped using Amazon. I lived on a private road and usps does not travel on private roads. We did get one delivery to our door 2 years ago. The postal lady was complaining because she said usps signed a contract with Amazon that 2 day was 2 day, even on a private road. They must have Un-signed it because I thought it would neat to have some bulk items sent to our door 2 weeks later. I got a slip in our kiosk and had to make a 40 mile round trip to pick up my package. Also, if you notice, in rural areas, postal employees have to use their own cars. They use the smallest and most economical so half the time a big package won’t even fit in their car. And to think the post office used to be great! How the mighty have fallen. Nothing to do with Amazon, but let me say this is Saturday and a Christmas package was mailed to us this past Monday, with 2 other packages, from the same address. 2 packages made it and the 3rd, a box with an Xbox one and $100 Amazon card still shows it sitting 2 states away. It was scanned late Monday evening and seems to have disappeared.

    [Reply]

  129. Cliff Claven says:

    I’ve read this entire comment thread, largely siding with USPS workers. They, like our public schools and prisons, have to serve everyone, yet they are maligned and derided without thought given as to how difficult a task that is.

    However, I was promised an Amazon package today, for delivery to my PO Box. It’s Saturday, and the post office closes at 3PM. The package made it there, but according to the lady at the counter, after the cutoff for distribution to PO Boxes. So my goods will sit in a local post office all day Saturday and Sunday. I can go in and pick them up Monday (but not until after 10AM), 48 hours after I was promised them. My order arriving at the post office and my order arriving in my hands are two very different things to me, but apparently not to Amazon.

    [Reply]

  130. Tristan says:

    Then why has my package sat for over 24hr with no progress on weekdays?

    [Reply]

  131. Stephen Matrese says:

    I am disabled and use online shopping frequently. Amazon has cancelled my (and several family member) account(s) today because I dared to report EVERY package that wasn’t delivered (I have observed a 25% on-time delivery rate with USPS and a 80% ever eventually receive it rate from Amazon).

    [Reply]

    Stephen Matrese Reply:

    I, stupidly, hoped that if I kept reporting the problems, Amazon would DO SOMETHING, ANYTHING about it.

    [Reply]

  132. Jill Parkins says:

    I ordered from Amazon and it was to be delivered by USPS yesterday. I got a text from Amazon saying that delivery was attempted and the receptacle was blocked and the carrier left a notice. I was home and the receptacle was not blocked and there was no notice. My daughter was watching out the window for a friend at the time they claim to have attempted delivery. They never came. Now today tracking states “carrier delay has occurred.” I’m never paying for Prime again.

    [Reply]

  133. wow says:

    holy crap.. how unbelievably lazy does this article make you sound. unreal.

    [Reply]

  134. NoPrime NoMore says:

    Like the author, I loved Prime because of rock solid reliable delivery. My stuff was always where I expected it when I expected it with accurate online tracking. This was especially important to me because I work 100 miles from my home, so I’m only home on the weekends. I could order stuff on Tuesday and be sure it would be on my porch by Friday night when I got home. Similarly, I could order on Thursday and have it be at my “work crash” on Monday or Tuesday.

    Now, with the weird combination of using USPS directly and allowing UPS and Fedex to drop work on USPS at the last second (“last mile handoff”) the reliability has gone to pot. Tracking will look good, say delivered, and the item was not there. Turns out it was delivered to the post office — 40 mile round trip from the home. The USPS does their best, but they won’t deliver to my doorstep, only to the mailbox out by the highway (1/4 mile away). Anything bigger than a breadbox ends up getting a “attempted” note. Even when delivered, it’s an extra day or two. That extra day often meant an extra work week before I got my stuff.

    Since this USPS change I feel that the two day shipping commitment was not just broken, it was utterly shattered. I’m sure things are better in the burbs, but in my rural area it’s a dismal development. It’s not because of bad USPS people, the local folks are doing their best. It’s just a bad idea.

    Prime became so unpredictable that I cancelled it and just used the money to help pay for a spot at a mailbox store near work. I now only order free shipping stuff from Amazon, have it delivered there, and I order a lot less from them. I’m ordering more from their competitors as well.

    I’m actually mostly OK with that, since more of my money is going to local small business instead of the Seattle yuppie. Still, I miss getting my stuff reliably delivered to my doorstep. All the other prime stuff doesn’t matter when your best connection is sub-1-mbit DSL. Prime was worth it because of the shipping, only the shipping, and always the shipping. Not any more.

    [Reply]

  135. Dean P says:

    I rarely have problems with FedEx, UPS, or USPS, they are all good around here. Amazon is a different story though, I’m not a Prime member, never have been, never will be. Amazon’s order processing is my complaint, in my experience it slowed down very much from what it was a few years ago. The slowdown was gradual but increased until it seemed like Amazon was just sitting on almost every order for days, then for days and days before getting them processed and out their doors. Finally I just gave up and only use them for research and the very occasional order. eBay has become my go-to shop, I carefully peruse reviews on Amazon then go look up the item on eBay, after checking out seller ratings and such, I order. I usually get free shipping but with no minimum purchase required, and yes, I compare prices with and without shipping costs so I know if I’m getting a better deal or just equal to Amazon. I usually do better on eBay. Mind you, you absolutely HAVE TO check out seller ratings to buy from good people, I don’t like any seller with less than 99% positive, it seems like I have problems with lesser ones. Amazon can take a flying leap at a fast train for all I care. And eBay is starting to have buyer reviews too, not many yet, but it’s coming.

    [Reply]

  136. Daniel Lewis says:

    The USPS situation is very aggravating. I sure do miss the days UPS would leave the package on my porch if I didn’t happen to be home or get the door in time.

    Now I, like many other Americans, am faced with the dreaded “Delivery Attempted” Pink Slip.

    The current mailman, who is supposed to deliver parcels in the morning now comes to our house with his Pink Slips pre-filled out and doesn’t even make an attempt to deliver any package over a certain size/weight determined by him!

    Well I got tired of it. So tired in fact that I took the morning off on the day that I knew there was a package to arrive. I filmed his deed and the conversation I had about it with him.

    The recording has been accepted by his boss who also gave me the number for the Postal Inspectors (PI) who he said would be able to handle it with a heavier hand. Apparently postal workers get away with a lot and their immediate supervisors’ chidings go on deaf ears. I’ve complained to the boss a few times and he’s fed up too, thus the PI involvement.

    You don’t have to put up with the poor service by lazy postal workers. Stand up to the USPS and you’ll be surprised to learn that they are nothing more than another service industry. Granted, it is a lot harder to make a complaint that actually effects change, but postal workers like their jobs, especially in our current economy. If you push hard enough they will come around.

    [Reply]

  137. William` says:

    It is no surprise when a notice is received or you look on line and track your item with Amazon displaying that your order was delivered. Anytime you are dealing with the “USPS” it is a big maybe with luck that your order will be delivered on time.
    Amazon should step up to the plate and let you know that though they promise it’s delivery time of your order on a specific date, once the USPS get’s a hold of it, it becomes only a possibility of being delivered on the date promised.
    Time and time again at our corporate office individuals come up to me commenting that their order is showing that it was delivered, and I have to go through the tedious process of explaining it is probably hovering somewhere at the US Postal Service Office, and hopefully you will receive it in a day or two. Hey Amazon! stop making promises you have no control over.

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  138. Maria says:

    I am considering cancelling my Amazon Prime service due to issues with USPS. I don’t want to pay the Amazon Prime fee just to have to drive to the post office in Kingston, NY to pick my packages up because the carrier who delivers mail to the house is too lazy to get out of her truck. USPS is so unreliable and in this case, incompetent. This carrier even misdelivers other people’s Amazon packages to my house; I can’t even imagine where some of mine have ended up. They scan a package as delivered when the package is not delivered, and Amazon has to pay to replace your shipment. I’d rather pay an extra fee to have my orders shipped by UPS rather than deal with the guessing game of what’s going to happen when I place an order. AMAZON you are NOT saving money if you have to constantly replace people’s orders due to USPS bumbling and fraud, and at some point, your Prime members will go elsewhere.

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  139. Ellen says:

    I am having the same frustration. Amazon Prime used to be UPS, and regardless, the USPS in our town used to actually deliver packages to your door. After an incident where a mailman got into a fender bender, the regional office made a policy not to drive up driveways where they would have to back up. They only deliver if you have a large, circular driveway. Never mind that my house is about 10 yards from the mailbox. Now, as others have mentioned, Amazon Prime delivers by USPS, which will only leave a slip, not even load the package on the truck, which results in an at minimum one day delay picking up the package. And you have to take time off work.

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  140. Rick says:

    I just discovered last week that I had been changed from UPS to U.S.P.S. for Amazon Prime deliveries. I live in Murphy, NC which is a pretty small town. We moved into our home in late February. I have had approximately 24 deliveries form either UPS or FedEx, ironically sometimes they pull up at the same time but don’t talk to each other! My problem is U.S.P.S. will not deliver any mail to my home. My mailbox is about 6 tenths of a mile from my home at the bottom of a small mountain. There rule is if your mailbox is more than 1/2 mile from your home they will not deliver any parcels to your door. So now, every order I place with Amazon is not even attempted for delivery, they just stick the notice of delivery attempt ( what a joke ) in your mailbox. If you don’t pick up the item the next day it will be returned to Amazon. I have spoken with 2 Amazon CSR’s and 1 Amazon CSR Supervisor. Not one of them claimed to know about this agreement with U.S.P.S. I would surely hate to stop using Amazon, I have been a Prime member since 2007. It looks like Amazon has gotten too big for it’s britches.

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  141. Trent says:

    The problem I have with USPS is not that I ever have to go to the post office to pick something up (never have, never will–Amazon will refund me before I do). The problem is USPS sucks. And sucks hard.

    I frequently get mail that belongs to my next-door neighbor. I have to wonder how often my own mail never reaches my own mailbox.

    Packages? Often, they’re supposed to be delivered, but the USPS driver overlooks it. I know this to be the case because there have been a couple times I’ve been working outside, seen the USPS driver pass my house, then drop a package right before leaving the neighborhood. I’ve also seen “Out for delivery” status change to “Delivered” even when they haven’t delivered it. This means they forgot. So far, I’ve gotten it the next delivery day.

    And right now, a package that was supposed to be delivered today was misdirected by USPS, and is in the entirely wrong state. No idea when I’ll get it.

    I get that USPS is cheaper than UPS, but there’s a bloody good reason for that. I’d GLADLY pay extra for UPS, Amazon.

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  142. AROD says:

    Management is at fault with most of what goes on in the post office. All they are worried about is the carrier street time and that the carriers should be back by 5:00 PM…atleast in NYC. All they do is rush, rush, rush. They are not concerned about the service some carriers provide.

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  143. Vickie White says:

    Wow I am overwhelmed by all the negative responses to USPS sunday and holiday delivery for Amazon. First off I want to comment on the mailbox situation. If you don’t have the very large mailbox that many small and medium packages fit in quit your bitching. Your mail carrier is not responsible for rain, theft or your dog that they cannot tell is a threat by the bark and beware of dog signs that are posted. There is no reason on GOD’S earth you need anything other than a prescription delivered on a Sunday or a holiday. Not to mention that by ordering on line you support other countries economic growth but not America’s. So get off your lazy asses and go to a store and support your community and shop there. No worries then about where your purchases end up or when they arrive at your home. Disgruntled postal worker.

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  144. mark rouse says:

    I will take USPS over UPS any day. I have never had an item lost or damaged by USPS be it shipping or receiving. Cant say the same thing about UPS.

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  145. Dan Brown says:

    I think people are having differing experiences is because the work ethic and morale isn’t constant across the Entire USPS. Some major mail hubs are horrible. They also have different delivery tactics in different areas. One mail carrier will concentrate on just packages, and in more rural areas they will be handled by the regular mail carrier. The USPS is also starting to hire private contractors, especially in more rural areas, not always the best trained or qualified. Also, some mail hubs are better than others. Just track a package coming from NYC through New Jersey, or anything going through Allen Park Michigan.

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  146. Ellen in NH says:

    My experiences with USPS is horrible when compared with other carriers who deliver very well.
    My daughter is in an apartment in Burlington, VT with a suite of mailboxes. There are larger boxes used for packages – when a package arrives, a note is put in the mailbox to look in the package box. Works well except on days when more packages arrive than there are boxes available. Then USPS puts a redelivery notice in the mailbox and expects my daughter to pick up at Post Office – problem is there are two PO’s serving that zip – so yesterday she had two slips for going to two different POs for packages. She fills out the slip to have it redelivered to no avail. Doesn’t happen. There is management office upstairs with locked mailroom. All other carriers drop there and the office delivers. USPS won’t because the package is in daughters name, not Mgmt company (but all other carries do it). I’ve asked for a waiver to sign to say they can be delivered to Mgmt office if boxes are full; USPS won’t do it. Instead they take the package back with them and leave the redelivery slip that starts the cycle over for 3 times and then package returns to sender. Geez – I wonder why people are using USPS less and less – could it be the lack of common sense ? Just have students sign a waiver saying the Mgmt Office is OK to leave parcels at. Heck, Fedex and other companies don’t even need that. It is, after all, a locked mail room.

    Also – I sent a package to my nephew at Christmas. USPS is supposed to use a security code to put package in secure gated area – if they did, he would have received. They didn’t It was DC area, he never got. But heck, I shipped it express, it was insured, so no worries, right? Wrong. They said I needed to prove they didn’t leave in gated area – they didn’t pay. Really? Is that good customer service? I wish Amazon would allow me to pick a carrier. USPS would not be it.

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  147. Bob Fricker says:

    Misery… USPS delivers to our community mail boxes with shared parcel (larger) boxes. They put the key to Box “F” in our mail box so we can get the parcel… Key Does Not Work! Can’t seem to catch the mail carrier when she delivers and she can’t see the notes we leave in our mail box it seems. Our items are sitting that parcel box 4 or 5 days now. Neither the USPS or Amazon make it easy to remedy the problem of “Delivered” be a misrepresentation of the facts. If you deliver it to some place that I can’t get to, that is not a proper deliver.

    I see part of the problem as one of poor customer service. USPS is hard to get help from. Try waiting an hour or more for someone to help you on the phone, for example. Try picking your way through their web site and not being able to find any menu or information that addresses your problem, for hours. I don’t tolerate poor service for long as both entities may soon discover.

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